Product brands are commodities, according to customers surveyed recently for a white paper commissioned by the Electrical
Apparatus Service Association (www.easa.com). What they wanted most from EASA members was
excellent customer service and high-quality engine service work. The survey was conducted by Indian River Consulting Group
(www.ircg.com) as part of a year-long study. EASA is an international trade organization
of over 2,150 electromechanical sales and service firms in 50 countries.
Researched issues address international
operations, technology, future consolidation and alliances, customer service priorities, a shifting customer base, new perspectives
on emerging competition, and other core industry ...
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Product brands are commodities, according to customers surveyed recently for a white paper commissioned by the Electrical
Apparatus Service Association (www.easa.com). What they wanted most from EASA members was
excellent customer service and high-quality engine service work. The survey was conducted by Indian River Consulting Group
(www.ircg.com) as part of a year-long study. EASA is an international trade organization
of over 2,150 electromechanical sales and service firms in 50 countries.
Researched issues address international
operations, technology, future consolidation and alliances, customer service priorities, a shifting customer base, new perspectives
on emerging competition, and other core industry ...
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