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Services make up more than a third of Sunnyvale, CA-based industrial distributor Valin’s revenue, up from just 5 percent five years ago. That growth has been no accident. Valin CEO Joseph Nettemeyer spoke with MDM Editor Lindsay Konzak about the distributor’s strategic approach to fee-based services and the culture shift that has gone along with that.
MDM: How are things going for you this year?
Joseph Nettemeyer: We were up 19 percent in the first quarter. I’m trying to get my hands around...