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In The News:

Distribution Technology

Tip: Know What Your Customers Want from E-Commerce

Technology is not the most important part of the e-commerce discussion.
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MDM Special Report: Beyond Sales Training in Distribution

This report, now available in PDF format, is a benefit for MDM Premium subscribers. Simply log-in below to access and download this series of articles. Not a subscriber? Subscribe below. Employees are one of ...
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Let Sales Process Drive Your CRM Wish List

Any CRM can provide the basics.
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Tip: Forget Amazon to Improve Customer Experience

Focusing on your customers' needs – not a competitor's practices – will help you differentiate.
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Recommended Reading: New Technology is Change Agent for Company

Action Health's ERP software investment revitalized culture, increased profits.
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Mind the Training Gap for Negotiation

Negotiation critical for more than field sales
Distributors lag when it comes to follow-up or reinforcement training, and they woefully lack in negotiation training, even though a major part of a buyer’s role is negotiating with vendors. This article, based on ...
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Commentary: Internet Redefines Competitive Landscape

Online tools have enabled new competitors of all shapes and sizes
Distributors must evolve to keep customers and differentiate from competitors. Subscribers should log in below to read this article. Not a subscriber? Subscribe below or learn more. Subscribers also have access to the following ...
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Tip: Use Technology to Deepen Customer Relationships

Create stickiness by getting the most out of current systems.
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Epicor to be Acquired by KKR

Financial terms of the transaction were not disclosed.
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Recommended Reading: Adaptation Needed to Succeed

Listen to your customers and invest in talent and technology.
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