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Distribution Case Studies

How Kirby Risk Boosted Customer Loyalty with Sales Order Automation

More efficient order processing allowed the electrical distributor to refocus on customer service
More efficient order processing allowed the electrical distributor to refocus on customer service.
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Case Study: Stellar’s Impactful Deal

Union of MRO distributors goes deeper than just a business transaction
MRO distributor Stellar Industrial Supply, Tacoma, WA, found an ideal acquisition target in Impact Industrial Supplies, Tampa Bay, FL. The companies’ CEOs spoke with MDM about the deal that merged like-minded organizations with similar ...
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AJ Adhesives Takes Service to New Level

Adhesives distributor sets lofty goal of making customers “insanely happy”
This article is part of MDM's 2015 Distribution Trends Special Issue. The article looks at the unique and fun way AJ Adhesives Inc. is making customer service a priority. The annual feature was researched ...
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Plumbers Supply’s “Win-Win-Win-Win”

SBE-Service Business Evolution provides ‘complete channel lift’
This article is a part of MDM's 2015 Distribution Trends Report. The article looks at how Plumbers Supply Co. is helping its contractor customers address a looming labor shortage by in-creasing productivity and making ...
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Recommended Reading: Top 5 Most-Read Articles in 1Q

Online strategy, succession planning remain top of mind for distributors.
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Mayer Electric: Protecting the ‘Goose that Laid the Golden Egg’

Succession planning should not be spontaneous in family businesses
Mayer Electric, Birmingham, AL, has been a family business since its founding in 1930. CEO Nancy Collat Goedecke spoke with MDM about the processes the family developed and the challenges they have overcome to ...
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Disasters Can – and Will – Happen

Emergency planning starts with accepting the reality of potential disasters
Disasters touch every sector of the industrial distribution industry every year, costing millions, destroying businesses and affecting the supply chain. Incorporating an emergency preparedness plan can greatly influence the outcome of a disaster, as ...
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Capitol Coffee’s Investment in Adaptation

How technology helped a coffee distributor evolve.

Redwood Plastics’ Online Success Story

This article is a part of MDM's 2014 Distribution Trends Report. The article looks at an online strategy that led Redwood Plastics to increased sales conversions and company expansion. The annual report was researched and ...
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Capitol Coffee’s Proactive Problem-Solving

This article is a part of MDM's 2014 Distribution Trends Report. The article introduces Capitol Coffee, which began as an office coffee distributor, but quickly expanded to provide more products and services to its customers ...
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