Distribution Case Studies
Adhesives distributor sets lofty goal of making customers “insanely happy”
This article is part of MDM's 2015 Distribution Trends Special Issue. The article looks at the unique and fun way AJ Adhesives Inc. is making customer service a priority.
The annual feature was researched ...Read More
Service Business Evolution program provides ‘complete channel lift’
This article is a part of MDM's 2015 Distribution Trends Report. The article looks at how Plumbers Supply Co. is helping its contractor customers address a looming labor shortage by in-creasing productivity and making ...Read More
Online strategy, succession planning remain top of mind for distributors. Read More
Succession planning should not be spontaneous in family businesses
Mayer Electric, Birmingham, AL, has been a family business since its founding in 1930. CEO Nancy Collat Goedecke spoke with MDM about the processes the family developed and the challenges they have overcome to ...Read More
Emergency planning starts with accepting the reality of potential disasters
Disasters touch every sector of the industrial distribution industry every year, costing millions, destroying businesses and affecting the supply chain. Incorporating an emergency preparedness plan can greatly influence the outcome of a disaster, as ...Read More
How technology helped a coffee distributor evolve.
This article is a part of MDM's 2014 Distribution Trends Report. The article looks at an online strategy that led Redwood Plastics to increased sales conversions and company expansion.
The annual report was researched and ...Read More
This article is a part of MDM's 2014 Distribution Trends Report. The article introduces Capitol Coffee, which began as an office coffee distributor, but quickly expanded to provide more products and services to its customers ...Read More
This article is a part of MDM's 2014 Distribution Trends Report. The article reviews industrial distributor and integrated supplier Engman-Taylor, which trademarked its Cost Circles program, reducing costs for customers in manufacturing, price and administration. ...Read More
Ideas from distributors on how to respond to market shifts.Read More