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In The News:

Distribution Management & Strategy

MDM Premium Extra: How to Exceed Customer Expectations

To thank you for your business and add value to your MDM Premium subscription, MDM offers bonus content each month exclusively to premium subscribers. This month we feature an exclusive excerpt from The Distributor's Guide ...
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Prepare for 2015 by Deciding What Not to Do

As your company prepares for the new year, remember that a number isn’t a plan.
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Tip: Create a Culture of Accountability to Improve Customer Relations

Metrics can help companies enhance brand, improve profits.
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MDM Interview: Need for Innovation in Disruptive Times

Distributors must respond to industry changes that are already occurring
Today’s business world is filled with volatility, uncertainty, complexity and ambiguity. Distributors that don’t change may find themselves unable to compete in the new environment, according to Dirk Beveridge, author of Innovate!: How Successful Distributors ...
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Making Money with Small Customers: Defeating the Profit Drag

When managed properly, small customers can be served profitably
While small customers present significant challenges for many distributors, implementing changes to how they are served can eliminate the profit drag created by them. This article examines the challenges and provides practical steps for mitigating ...
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Tip: Raise Profits With New Approach to Accounting

Management should use profit mapping as well as traditional financial practices.
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Thinking Globally Can Boost Business

Export statistics show benefit of selling to international customers.
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Are You Truly "Close" to Your Customers?

What we view as being "close to the customer" today isn't what will be required five years from now.
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MDM Premium Extra: What Keeps Them Awake

To thank you for your business and add value to your MDM Premium subscription, MDM offers bonus content each month exclusively to premium subscribers. This month we feature excerpts from our monthly 7 Minutes With... ...
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Outsource IT to Maximize Technology Budget

Using a third party instead of in-house professional could save money.
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