Performance Talk: How Bosses Can Get Extraordinary Results From Their People
Thursday, October 25th at 2:00 pm Eastern -- 60 minutes
Why do some average employees suddenly excel when they get a new boss? And why do some stars see results fall off when they start reporting to someone else? Because bosses REALLY matter. And what matters most in the boss/subordinate relationship is how they communicate … the words they use and the way they exchange ideas. The dialogue IS the relationship.
In this conference, our speaker will give supervisors a powerful question-based technique that will give them the confidence they need to engage employees in productive performance dialogue. Participants will learn to:
- Confront performance problems head on Identify the root cause of obstacles that block top performance
- Coach employees effectively when they need direction
- Help employees prioritize and stay focused Inspire employees to be accountable for solving their own problems and achieving their goals.
- Key topics covered include:
- The #1 trait that truly effective leaders use to talk to employees successfully
- The difference between “powerful” vs. “soft” questions
- Why you must avoid using “Queggestions” – suggestions disguised as questions like “Have you tried…” and “Why don’t you…”
- The right way to ask performance questions, clarity questions, and collaboration questions
- The power of “What” and “How” questions The dangers of “Why” and “Who” questions
- When during the conversation to use prompting and probing – and when they turn into “grilling”
- How to use accountability questions and create “next actions” around performance issues
- How to set the stage for productive performance-improvement conversations
- How to smoothly shift your focus from asking questions to listening actively
- How to respond when an employee’s answer “throws you”
ABOUT THE SPEAKER: Lisa Kramer, PCC is a relationship coach, educator, business speaker and writer. Her coaching firm, Living with Intention, specializes in life coaching and coaching mastery (the discipline of coaching coaches and coaching managers to add more coaching skills to their leadership toolbox). Lisa is on the faculty of the Institute for Life Coach Training and the faculty of Widener University’s School of Human Service Professions. Lisa has earned the designation of Professional Certified Coach (PCC) from the International Coach Federation and also the designation of Certified Professional Coactive Coach (CPCC) from the Coaches Training Institute.
Lisa holds a Master's degree in Social Work from the University of Pennsylvania and has completed graduate coursework in Human Resource Management also at Widener University. Lisa is the author of two books on coaching mastery and relationships.
HRCI CERTIFICATION:This program has been approved for 1.0 recertification credit hour toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage.
MONEY-BACK GUARANTEE: We’re so confident you’ll get what you want out of this conference that we’ll refund your full fee if you’re not satisfied. It’s risk-free.
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