 |
|
| |
| | |
|
Copyright © 2009
Gale Media, Inc.
All Rights Reserved. |
| |
| |
| |
| |
|
Presents:
Make Service a Profit Center:
Best practices for a distributor’s service business
A free MDM webcast
February 26, 2009 at 1:00 PM EST
REGISTER FREE OF CHARGE
Get the latest benchmarks and best practices to strengthen your service business in this Webcast on Thursday, February 26, 2009. Sponsored by Sage Software, join Tom Gale, publisher of Modern Distribution Management, as he moderates a one-hour discussion on how to strengthen a service business into a competitive advantage in today’s brutal economy.
Too often, service departments bleed a thousand tiny cuts to profitability as they often operate in a silo, as an afterthought and cost center – not an opportunity. This Webcast explores proven tactics to turn your service business into an integrated profit unit that can:
- Deepen customer retention
- Generate additional revenue streams
- Improve efficiencies
In this economy, a service business can create a key differentiator for distributors as they offer cradle-to-grave support and expertise for customers, who increasingly look for the most cost-effective and safest ways to outsource critical service and maintenance requirements.
Whether you want to strengthen your current service center or are thinking of building one as an additional revenue source, this one-hour Webcast will give you ideas, strategy and tactics, and the hard-won lessons from those who know what’s working and what’s not.
Here’s what you’ll take away from this session to position your company more effectively for 2009:
- How best-practice service organizations maximize profits
- How to integrate service, sales and logistics to drive profitability
- Deepen customer relationships with your post-sale service business
- How to create profitable service agreements
- How to take service beyond sold parts and post-warranty programs
Who should attend?
- Distributors with post-sale service businesses in capital, process or technical equipment and products
- Distributors seeking best practices on how to structure service businesses
- Manufacturers who leverage distributor expertise for product service support
HOW TO REGISTER
1. Online - Free of charge
2. Phone: 888-742-5060
You will receive an e-mail confirmation shortly after you complete the registration. Login instructions will be e-mailed to you before the event.
|
Exclusive Event Sponsor
About our speakers:
Cory Rhodes, vice president of Single Source Systems
As the VP, Partner Development for Single Source, Cory sets channel strategy and direction for this $10-million software firm providing service management software solutions to manufacturers, distributors and independent service organizations worldwide. Cory has been with Single Source since 1997 and has more than 11 years of experience in high-tech, start-up, Fortune 500, domestic and international settings. His expertise includes consulting, strategic planning, market development, channel management, forecasting, budgeting, partner relations and strategic account management. He has presented throughout the world to nearly 1000 companies on service management and information systems at conferences, user group meetings, seminars and product demonstrations. As an Implementation Consultant, Cory has participated in over 50 service management implementations for companies such as Viking Yachts, Grady White Boats, Starcraft Marine, Mitsubishi and Gilson.
Scott Pugmire, Sr. Vertical Industry Manager of Sage
Scott is an 11-year software industry professional with extensive knowledge in vertical industry marketing and product management. Other software experience includes implementation methodology management, project management, software instruction, and software design development. His current role as Senior Vertical Industry Manager is to drive Sage Software’s vertical strategy particularly into industries with strong manufacturing, distribution, and service sectors.
Gale Media, 3100 Arapahoe Avenue, Suite 500A, Boulder, CO 80303 • Phone: 303-443-5060 • Fax: 303-443-5059
By registering for this event, you are agreeing that we may share your registration information with our sponsor. We do not permit use of your personal information without your permission for any purpose other than sending you information about the sponsor's products and services.
|
| |  |
|
|
|
