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Association Weekly Update

May 3, 2007

ISA RENEWS RELATIONSHIP WITH TOOLING U
On behalf of its membership, ISA has renewed its relationship with Tooling U, a state-of-the-art online product knowledge training program. Tooling U now includes 58 separate training programs. At Tooling U's Web site, find a complete description of ISA programs. Sign up to test-drive any of these programs for free. Members enjoy a 15 percent discount. More ....

WE WANT YOUR FEEDBACK: 2007 CONFERENCE & TRADE FAIR
The 2007 Industrial Supply Conference & Trade Fair – the largest distributor/manufacturer/independent manufacturer representatives' event in the industry – is over. If you attended, we want to hear from you. Please participate in our online satisfaction survey. Your opinions and comments will help take our next event to the next level. The survey will only take a few minutes to complete. More ....

BE ON LOOKOUT FOR 2007 PERFORMANCE ANALYSIS REPORT
The 2007 Performance Analysis Report (PAR) will be mailed to ISA membership the week of July 7, 2007. PAR is a free, customized and confidential analysis of distributor operating performance. The report, compiled by Profit Planning Group, benchmarks individual company performance against compiled data of other industrial distributors. It analyzes and compares key sales and operations measures, highlights corporate strengths and areas for improvement, provides expert insight on performance and facilitates financial planning. More ....

ISA MEMBER EXTRA:
SELLING DISTRIBUTION VALUE CRITICAL FOR SMALLER DISTRIBUTORS – A CASE STUDY

Close relationships with customers can make all the difference to compete as a small distributor selling a premium product line in a market increasingly dominated by national chains, online purchasing and low-cost imported products. Prime Industrial Products has leveraged a strong supplier to build bullet-proof customer relationships. Your ISA membership includes access to more than five years of data, management articles and trend analysis in Modern Distribution Management's online archives. More ....

KNOW WHERE YOUR BUSINESS IS GOING
RouteView’s map-based routing software has saved distribution companies as much as 30% of their delivery expenses by allowing delivery of more product on fewer trucks, driving less miles using the least amount of labor. RouteView offers seamless integration to all major ERP solutions. Add our wireless GPS to the mix and get up-to-the-minute real-time information.

RouteView Routing software helps you:
  Set the pace for drivers
  Reduce or eliminate overtime
  Improve customer service
With RouteView Wireless/GPS you:
  Are notified of arrival & departure times
  Receive in-vehicle turn-by-turn directions
  Receive real-time details of the entire delivery day.

MDM NEWS UPDATE: May 3, 2007

INDUSTRY PARTICIPATION IN THE ELECTRONIC AGE
Embracing eTechnology and change is essential to successfully participate in the Electronic Age. Distributors need clean and useful product information in a timely manner in order to make informed business decisions. Therefore, manufacturers need to communicate product attributes accurately and efficiently to be considered for the purchase. IDEA’s IDW2 was designed to provide an end-to-end solution to bridge the communication gap between manufacturers and distributors with the use of automatic and regular synchronization and updating product information. Synchronization helps lower overall costs for the industry. Click here to read more about one progressive distributor’s concerns.

STEEL PRICES ON THE WAY BACK UP
Purchasing magazine reports that sheet steel prices have moved upward from $508/ton in February and probably will be close to $600 in June. The shift is due to short supply, rising global prices and a slowdown in imports. Purchasing reports that North American demand has been "anemic" this year, and many end-user and service center buyers have built up "more than enough" inventory. Imports have fallen because demand in global regions is strong and prices overseas are in many cases higher than in the U.S. More ....

FOLLOW UP ON LEADS YOU HAND YOUR SALESPEOPLE
Hold your sales force accountable for following up on leads, and measure your company’s performance in this area. After all, the author argues, up to 80 percent of leads you pass to sales fall through the cracks. Increase the odds of effective follow-up and reporting by giving your sales team tools that make it easy to call on a prospect and record its status. Second part of an article that appeared in MDM. More ....

FREE DOWNLOAD: ABERDEEN INVENTORY TECHNOLOGY REPORT
How are best-in-class companies leveraging inventory technology and processes? This Aberdeen Group benchmark report details why two-thirds of respondents are considering new inventory optimization technology. See how these companies are thinking of inventory as a way of gaining market share and competitive advantage.

Download the complete report compliments of Infor.

MANUFACTURING EXPANDS FOR THIRD STRAIGHT MONTH
Despite apparently weak growth in GDP for the first quarter, manufacturing is hanging on. The latest Institute for Supply Management report indicates that manufacturing activity increased in April, reflecting significant improvements in new orders and production, as well as employment. Manufacturers are in their ninth month of inventory reduction so supply chains are returning to balance. On the other hand, prices continue to rise at a rapid rate, with metals and energy being the greatest area of concern to buyers. More ....

FROM MDM: INFLATION BY COMMODITY GROUP – FIRST QUARTER
Find out how high prices have risen for 16 industrial- and construction-related product groups in the first quarter 2007 from the fourth quarter 2006 and the first quarter 2006. Subscription required, or purchase the electronic version of the individual issue, which includes all 16 inflation graphs. More ....

WOLSELEY IN EUROPE
Check out this Webcast on UK-based building materials and HVAC/plumbing distributor Wolseley's presentation on UK and Nordic operations during a meeting with analysts and investors. More ....

WHAT YOU DON'T KNOW CAN HURT YOU
You've been a distributor for a long time and there isn't much you don't know about your business. You certainly don't need any outside help to tell you how you could improve your business processes. Right? Not necessarily. The vast majority of distributors use less than 30 percent of their technology solutions' capabilities. Chances are, you're missing opportunities to increase sales, improve customer service, and reduce operating costs, and don't even know it. Fortunately, most reputable software companies offer a variety of consulting options to fit your budget and needs to help you reach maximum use of your solution.

Read How

CHANGING WITH THE TIMES: KASS INDUSTRIAL SUPPLY
This Construction Distribution article provides a great example of how close attention to shifts in the local market can mean the different between just getting by and thriving for a distribution company. Kass Industrial Supply, in Bronx, NY, started as a neighborhood hardware store more than 50 years ago – as its customer base has changed, it has changed with it. At first, it served sheet metal houses, cabinet makers, lamp makers, window makers and casket makers. Those moved South or were replaced by offshore competition.

At the same time, the industry was moving from plaster to drywall, and Kass was one of the first in the area to sell what was then a new thing: drywall screws. It now focuses much of its business on drywall and carpentry supplies. Kass also expanded the type of product it would sell – including safety supplies as buildings grew taller and the need for reliable safety equipment increased. Also, as big-box and other national competitors started to emerge, Kass became a master distributor, selling to area dealers to help them compete by providing deeper inventories. More ....

DISTRIBUTION M&A 2007 UPDATE:
More Buyers, New Drivers in U.S. and Overseas

The potential spin-off of Home Depot Supply has grabbed the headlines in 2007, but there is more M&A activity than ever in wholesale distribution. Key drivers include unprecedented liquidity and availability of acquisition financing, historically high valuations, a growing pool of consolidators, and emerging global opportunities.

What's the impact for your company in this fast-changing landscape? Join us May 17 as three seasoned M&A experts share their insight on the state of the 2007 distribution M&A market. In this two-hour audio conference, you'll hear practical tips from professionals with deep experience helping distribution executives navigate successful deals across a range of company sizes, sectors, countries and ownership structures. More details...

U.S. MANUFACTURERS, DISTRIBUTORS AT RISK INTERNATIONALLY
The author of this article in IndustryWeek argues that traditional American manufacturing no longer cuts it in today's rapidly changing world economy. One government study suggests that Americans are behind in producing a labor force that will allow it to keep up. In the U.S., about 32% of undergraduates receive their degrees in science and engineering. Compare that with China, where the figure is 59%, and Japan, 66%, and Germany, slightly higher at 36%. In 2005, more than 600,000 engineers graduated in China; in India, it was 350,000. In the U.S., it was 70,000.

The author asks: Are we doing enough to ensure that our organizations continue to provide services to meet increasing expectations? "Customers will continue to want the materials and products when, where and how they choose. Fluctuations in the international marketplace will change their needs at an increasingly accelerating rate … customer service may, in fact, be the only competitive advantage for companies in the distribution industry." More ....

CONNECT YOUR SALES TEAM
"Implementing Sales Force Automation with an outside sales team of 90 people is never easy,” says Don Norman of The Neff Group, a Midwest pneumatic and electronic products distributor. “As we begin our sixth year with Tour de Force we are still very happy with our original decision. We love the solution!" Tour de Force strengthens your sales team with instant access to accurate sales, order and AR history from your distribution business system… anytime, anywhere! Built on the Microsoft technologies you already use, such as Outlook, Exchange Server and SQL Server, Tour de Force connects your sales team to the critical data they need to make decisions. Visit our site to view video demos of Tour de Force.

DISTRIBUTORS TARGET TRANSPORT, WAREHOUSING EFFICIENCIES
Rising fuel costs are having a major impact on the way distributors look at their warehousing and transportation functions, according to the Foodservice Distribution Operational Benchmark Report, which linked effectively managing core operations with competitive advantage and larger market share. The report, released by the International Foodservice Distributors Association, found that "best-in-class" distributors are investing in technology to improve warehousing and transportation efficiencies, tracking and reducing nonproductive or indirect time, identifying and eliminating the causes of errors, returns and reships, focusing on accountability, improving freight scheduling, reducing product re-handling, and tracking shipper and vendor performance and accuracy levels. More ....

GASOLINE PRICES FUELED BY SUPPLY SHORTAGES
Average gasoline prices could soon top $3 a gallon, according to a recent Associated Press report. Analysts say supply disruptions – such as those caused by two incidents at Iowa refineries over the past weekend – will likely cause prices to jump higher by the start of the summer. Oil prices are hovering above $64 a barrel. The Energy Department released data showing an unexpected drop in national gasoline stockpiles as refinery utilization dropped to 88% of capacity. Find a link to updated gasoline and diesel prices at the MDM Databank More ....

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ABOUT ISA ADVISOR

ISA Advisor is a weekly news and industry update provided as a member service of the Industrial Supply Association. More information about ISA member benefits and services is available at the web site of the Industrial Supply Association.

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