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Weekly Association Update - May 17, 2007
GOOD SALES VERSUS BAD SALES
This report from Dr. Albert Bates, president, Profit Planning Group, examines how sales volume can help or hurt financial performance for the typical ISA member. According to Bates, the understanding that "nothing happens until somebody sells something" causes otherwise rational individuals to undertake bizarre sales-generating activities. This report looks at good sales versus bad sales, and how to motivate employees to focus on the good. More ....

WE WANT YOUR FEEDBACK: 2007 CONFERENCE & TRADE FAIR
The 2007 Industrial Supply Conference & Trade Fair – the largest distributor/manufacturer/independent manufacturer representatives' event in the industry – is over. If you attended, we want to hear from you. Please participate in our online satisfaction survey. The survey will only take a few minutes to complete. More ....

ISA MEMBER EXTRA: THINK ABOUT YOUR CUSTOMER INVESTMENT PORTFOLIO
While activity based costing proved to be a successful measurement tool for manufacturers in the 1990s, this article suggests that distributors today should use customer profitability analysis as a more effective means to analyze and manage their ongoing investment in customers. Tap into other articles like this one at Modern Distribution Management's online archives, available to ISA members. More ....

    COMING SOON TO ISA
  • May 22, Webinar – Developing Equitable Pay
  • May 24, Seminar – Strategic Selling to Major Accounts
  • June 11-12 – Dave Kahle Sales Academy
  • June 11 – Conference & Trade Fair Planning Committee meeting
  • June 12 – Board of Directors Orientation
  • June 13 – Committee meetings for e-business, revenue, enhancement, profit improvement & cost containment
    For more information on any of the above events, go to isapartners.org.

CONNECT YOUR SALES TEAM
"Implementing Sales Force Automation with an outside sales team of 90 people is never easy,” says Don Norman of The Neff Group, a Midwest pneumatic and electronic products distributor. “As we begin our sixth year with Tour de Force we are still very happy with our original decision. We love the solution!" Tour de Force strengthens your sales team with instant access to accurate sales, order and AR history from your distribution business system… anytime, anywhere! Built on the Microsoft technologies you already use, such as Outlook, Exchange Server and SQL Server, Tour de Force connects your sales team to the critical data they need to make decisions. Visit our site to view video demos of Tour de Force.

MACHINERY/EQUIPMENT BOLSTERS CANADIAN WHOLESALE TRADE IN '06
Canada's wholesalers enjoyed a sales increase of 6.3% in 2006, with strength from Western Canada and the machinery and electronic equipment sector. Albert led the nation with a 13% increase in sales. Profits rose 15.1% to $16.6 billion for the year. Statistics Canada's annual year-in-review report, "Wholesale Trade: The Year 2006 in Review," is out, and details trends in Canada's wholesale industry, by sector and province. More ....

KNOW WHERE YOUR BUSINESS IS GOING
RouteView’s map-based routing software has saved distribution companies as much as 30% of their delivery expenses by allowing delivery of more product on fewer trucks, driving less miles using the least amount of labor. RouteView offers seamless integration to all major ERP solutions. Add our wireless GPS to the mix and get up-to-the-minute real-time information.

RouteView Routing software helps you:
  Set the pace for drivers
  Reduce or eliminate overtime
  Improve customer service
With RouteView Wireless/GPS you:
  Are notified of arrival & departure times
  Receive in-vehicle turn-by-turn directions
  Receive real-time details of the entire delivery day.

HOME DEPOT QUIET ON POSSIBLE SUPPLY SPIN-OFF
In Home Depot's first-quarter earnings conference call, executives refused to comment on the progress they are making in evaluating "strategic alternatives" for the HD Supply unit. Speculation in recent months has been that HD intends to sell the wholesale division, with a mix of strategic and financial buyers lined up to buy all or parts of the division.

CEO Frank Blake would say nothing in response to analyst questions except that the process will be more "expeditious" than most and that there has been strong interest in HD Supply assets. HD Supply sales suffered along with most building materials distributors in the first quarter, falling 6.5% on an organic basis. Sales, with acquired businesses, grew by 46% to $3.1 billion.

Beyond HD Supply: What do you really need to know about M&A in 2007? Join MDM today, May 17, for our Distribution M&A 2007 Update in a live audio conference at 1 p.m. EDT or order the audio conference CD package with handouts. Register or Order Here More ....

WHY WHOLESALERS NEED TO EMBRACE THE WEB
In a society where every radio, television, and print ad has a Web site at the bottom of the screen, the number of wholesalers who remain reluctant to employ this technology in their businesses is astounding. Find out why distributors need to embrace the Web in order to take their company to the next level of success.

REPORT: PRICE STILL TOP PRIORITY FOR BUYERS
Buyers still consider price as their top priority, according to Purchasing magazine's 2007 report on distribution. Second in line: technical service. Buyers say distributors need to "beef up" their technical support, while still providing the lowest prices and highest service levels. In a separate but related study, distributors say buyers want more information on pricing justification and more value-added services. More ....

IN THE LATEST ISSUE OF MDM: REGAIN PRICING CONTROL
As customer bases shift, competition intensifies and commodity prices seesaw, it’s more crucial than ever for distributors to maximize profitability. Increasing prices by 1 percent without hurting volume can improve profits as much as 11. Article available on a pay-per-view basis, or subscribe today. More ....

NEED TO SQUEEZE MORE PRODUCTIVITY FROM YOUR WAREHOUSE?
Find out how leading distributors are using technology in this AberdeenGroup “Warehouse Productivity” benchmark report. According to Aberdeen, advanced WMS solutions and service-oriented architectures are opening up new opportunities to boost performance while minimizing IT integration challenges. Read this in-depth report to see how small, midsize, and large warehouse and distribution center operators are actively moving toward automated warehouse management to provide visibility and agility, rolling out labor management planning and reporting capabilities, using slotting and warehouse layout tools to drive more efficiency, and focusing on warehouse analytics to improve productivity.

Download the complete benchmark report compliments of Infor.

IS YOUR ONLINE PRESENCE UP TO SNUFF?
Nearly 80% of engineering, technical, purchasing and industrial professionals turn to search engines, online directories or Web sites first to find new distributors, according to GlobalSpec's "Distributor Buying Trends 2007 Survey White Paper." Engineers in particular wanted the ability to search online by specifications and part numbers. These customer bases said they wanted up-to-date content online, as well as technical specifications and a searchable online catalog.

The survey also found that while price is No. 1 in the decision to work with a particular distributor, availability, delivery and customer service are important factors in choosing a distributor. Location was not a major factor.More ....

INDUSTRY PARTICIPATION IN THE ELECTRONIC AGE
Embracing eTechnology and change is essential to successfully participate in the Electronic Age. Distributors need clean and useful product information in a timely manner in order to make informed business decisions. Therefore, manufacturers need to communicate product attributes accurately and efficiently to be considered for the purchase. IDEA’s IDW2 was designed to provide an end-to-end solution to bridge the communication gap between manufacturers and distributors with the use of automatic and regular synchronization and updating product information. Synchronization helps lower overall costs for the industry. Click here to read more about one progressive distributor’s concerns.

WOLSELEY UK TO TRAIN ON USE OF ENVIRONMENTALLY FRIENDLY PRODUCTS
Nigel Sibley, managing director of Wolseley UK, told Contract Journal recently that there is need to establish standards for labeling products as environmentally sustainable. Manufacturers often choose the measure by which they are evaluating whether a product is environmentally friendly, he says. "Even if you get sustainable products on site there is a chance that incorrect use may compromise their environmental credentials," he says.

Wolseley UK plans to step into this void. It will open a "sustainability center," designed to showcase environmental products and materials. The building materials and HVAC/plumbing distributor also plans to train on the products' installation. "We have the relationship with the suppliers, and we have the relationship with the customers," Sibley told CJ. "And we're handling the product. It is then about trying to help people with their design, which we have already does with some customers." More ....

IS YOUR SALES PERFORMANCE FOCUSED?
Solus Institute has reinvented sales performance systems from the ground up – strictly for distributors. We strengthen sales leadership, unify the team around your vision, evolve skills, and build collaborative systems for sales teams. Our solutions are customized to each distributor rather than a one-size-fits all, off-the-shelf program.

Download our Sales Performance Illusion whitepaper.

SMALL HOMEBUILDERS FILING FOR CH 11
BusinessWeek reports that the downturn in the housing market has caught smaller homebuilders by surprise, leaving many "overextended with costly land they can't develop and unfinished homes they can't sell." Dozens of small- and mid-size builders have filed for bankruptcy in the past six months. More ....

RISING CHEMICAL COSTS HURTING U.S. MANUFACTURERS
A new AMR Research report shows that manufacturers may shift a quarter of production offshore if the problem of chemical pricing and supply isn't solved, IndustryWeek reports. According to the American Chemistry Council, 96% of all manufactured goods have some chemical component. About 90% of those surveyed reported chemical costs were rising, with 62% saying the increase was substantial. More than 40% say domestic chemical capacity is decreasing. If more production goes abroad, this would cause a ripple effect, according to the article, as plants close or are downsized, and as local suppliers lose large customers. More ....

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ISA Advisor is a weekly news and industry update provided as a member service of the Industrial Supply Association. More information about ISA member benefits and services is available at the web site of the Industrial Supply Association.

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