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Grainger & Selling to the Government

ISA MEMBER EXTRA: WEIGHING THE COST OF A WMS
This marine supplies distributor implemented a Warehouse Management System at its single warehouse, significantly cutting shipping errors and improving data collection and sales trend analysis. Read the Article

After reading your weekly ISA news, scroll past the yellow section for more features.

ISA TRADE FAIR: EXHIBIT AT THE BIZTECH PAVILION
Because the BizTech Pavilion takes place during the both days of the Trade Fair in the same hall you are guaranteed to meet decision makers from the most progressive companies in the industry. And because we limit exhibitors to only those who specifically market their products and/or services to the distribution industry, you can be assured that your display will attract buyers interested in running their businesses more efficiently. For more information on the BizTech Pavilion or the Safety Pavilion, please click here. Space is limited – reserve your booth today!

Click here for more information on the conference and trade show. Contact ISA at info@isapartners.org or call 215-320-3862.

THE SALES TO PAYROLL DELTA: A CRITICAL PLANNING TOOL
Payroll control is a critical issue for all ISA members. According to the latest PROFIT report by Al Bates, payroll and associated fringe benefits account for 68.9% of total expenses. In slightly different terms, payroll costs are 2.2 times as large as all other expenses combined. Click here for a supporting exhibit.

WE WANT YOU TO PARTICIPATE: 2008 PROFIT SURVEY
As a participant, you will receive a copy of the Profit Report and personalized Profit Improvement Profile. The report compares your firm with similar firms. You will also have access to the Profit Toolkit Online. Deadline is April 15, 2008. Click here to participate. For questions about the survey itself, call Profit Planning Group at (303 444-6212.

EARN INDUSTRY RECOGNITION AS AN AMERICAN EAGLE AWARD RECIPIENT: APPLY TODAY!
The American Eagle awards program has a rich history of showcasing the efforts of manufacturers and distributors in the MROP channel. The best part is, there’s a chance for companies of EVERY SIZE to participate and win. Large and small, distributors, manufacturers, and independent manufacturers representatives are eligible for and encouraged to enter. Learn more and see categories in the American Eagle brochure by clicking here.

UPCOMING WEBCASTS FOR ISA MEMBERS:
Exit Strategies for the Family Business Owner, March 12 (ISA members get a 20% discount!)
Zap the Gap! Solve the Multi-Generational Puzzle, March 12
Four Pillars of the Sales Profession, March 18-20
Finding & Keeping the Right Employees, Without Stealing From the Competition, May 21

THE BENEFITS OF THE OFFICEMAX PARTNERSHIP ADVANTAGE PROGRAM
The OfficeMax Partner Advantage program brings it all to you. Some of the benefits to this program are:

  • Dedicated customer service: Wherever you are in the United States, you will have a personal Account Manager and Customer Service Team ready to assist you immediately.
  • Free next-day delivery: If OfficeMax has it in stock; you will have it the next day. If something isn’t right with your order, you can always return it hassle-free.
  • OfficeMax Retail Connect program: Need it in a hurry? Just stop by any one of the nearly 1,000 OfficeMax locations nationwide and you will get the same low member pricing on everything in the store.
If you would like a Commercial Account Manager to contact you about additional information, please call (913)344-5722 and start saving today. Be sure to check out all of the other cost reduction programs ISA has to offer at isapartners.org.

The ISA eBusiness Committee announces availability of the ISA eBusiness Implementation Guideline. Click here for more information.

ISA CALENDAR OF EVENTS

  • March 12: ZAP THE GAP! How to Solve the Multi-Generational Puzzle Webinar Details
  • March 12: Exit Strategies for the Family Business Owner Details
  • March 18-20: The Four Pillars of the Sales Profession Seminar, Dayton, OH Details
  • April 18: Deadline to receive ISA Conference & Trade Fair Early Bird Registration Fees and to be listed in the printed conference program. The program will be mailed in advance.
  • April 15: Profit Report - Deadline to Participate
  • May 21: How to Find and Keep the Right Employees … Without Stealing from the Competition Webinar Details
  • June 1-3: ISA Industrial Supply Conference & Trade Fair, Chicago, IL Details
  • Sept. 10: Developing an Inventory State of Mind Webinar
  • Nov. 19-20: Save the Date: ISA EBusiness Conference
  • Dec. 2: The Telephone Doctor Webinar
    For more information on upcoming ISA events, go to isapartners.org.

    ADDING COLLEAGUES TO ISA ADVISOR
    Send name, title, email address and company name of each colleague to info@mdm.com. Only employees of ISA member companies will be added to the list to receive this weekly association update.

  • One of the cornerstones of eBusiness is the requirement for a common product language and database. IDEA’s Industry Data Warehouse (IDW) receives data loads directly from the manufacturer source, which uses that same data for transactions with the distributor. This causes transaction data sent by a trading partner to match what the other expects so eBusiness transactions flow without requiring human intervention to resolve unmatched items, increasing the speed and accuracy of eBusiness. Watch the IDW Wrap-Up Video and see how a central product and pricing database can make your company a more desirable trading partner while increasing efficiencies throughout the industry.

    MDM NEWS UPDATE: February 28, 2008
    (Click headline to view)

    MDM BLOG: SELLING TO THE WORLD'S LARGEST CUSTOMER
    A recent report in MDM on allegations that Grainger, a $6.4 billion facilities maintenance distributor, has overcharged the U.S. government should have given distributors reason to examine their own practices in dealing with government customers. Editor Lindsay Young looks at the latest issue of MDM, in which two attorneys write about best practices in federal contract compliance. They say the government, the "world's largest customer," buys more than $350 billion in goods and services annually. Distributors wanting a piece of this pie must be aware of the complexities of selling to the government, which leverages its buying power by including in contracts numerous laws and regulations that you won't find in commercial contracts.

    Complying with these contracts requires analysis, organization and discipline, and a management and employees that take obligations seriously. What has your experience been in selling to the government? Provide your feedback here More...

    Related Articles from MDM:
    Government Sales Require Extra Care

    BOOST YOUR GROWTH PLANS WITH LAWSON DISTRIBUTION
    Lawson Knows Growth in Distribution. Do you know Lawson? Lawson is a global provider of software and services specifically tailored for the distribution sector. Lawson is also an IBM Premier Business Partner. Our goal is to arm you with the knowledge and tools necessary to grow your company. The right technology solution can be the key to achieving your growth goals.

    Visit www.lawson.com/growth3 to learn more about Lawson and our IBM partnership!

    SETTING A RETIREMENT DATE
    It’s not easy to grasp the idea of a retirement date, says Evergreen Consulting’s Brent Grover. “This is very long-range planning,” he says. Grover told participants in an MDM Audio Conference on succession planning that he went through the same thing in 1982. At that time, he was working in the family’s distribution business founded by his grandfather. The second generation needed to set a retirement date. He was fortunate: His company planned for the future.

    Succession planning isn't simple, and the issues that come up take time to resolve. "It's a difficult process for any family, and I think that ours handled this process very well," Grover says. There are many options for families that need to do this. More...

    Sage Software solutions are created to work the way you work.
    Sage Software specializes in bringing robust, insightful accounting and business management solutions suitable for virtually any industry. In addition, with the help of industry experts, we’ve developed solutions specifically for wholesale distributors. These solutions can help you effectively manage your inventory, ensure on-time delivery and maximize your productivity. Sage Software can provide the tools you need to optimize your inventory levels and improve profitability as your company grows.
    For more information, visit sage360.com.

    TAPPING LENDERS WHEN CREDIT IS TIGHT
    Even when times get tough, the rules of asking for credit are the same, according to this article from Forbes. The author says that every transaction, regardless of the times, "hinges" on Credibility, Collateral, Capital and Conditions. Credibility, he says, has to do with personal traits and reputation as well as credit scores and tax returns. It also helps to be prepared when you ask for money with all information organized and current. Capital refers to net worth, the author writes, and when you ask for credit, "Expect to sign a personal guarantee for your business loans."

    In tough times, lenders "prize transparency," so bring in years of financial statements. One lender says: "When credit gets tighter, we tend to give the Cs additional scrutiny. The exercise becomes pretty critical when the risk associated with lending increases.” More...

    Related Articles from MDM:
    Six Questions to Ask Your Bankers

    What are the Benchmarks for Success in Distribution?


    A successful benchmarking effort begins with an understanding of common performance metrics. The Annual Census of Distribution conducted by the MPI Group identifies current performance levels for key technologies and processes—from radio-frequency identification (RFID) to Six Sigma—in distribution centers and warehouse operations. Learn how savvy distributors are using benchmark metrics and adopting best practices to stay one step ahead of the competition. Click here to read the Annual Distribution Executive Summary.

    THE GLOBAL SUPPLY CHAIN: TRACING A DRUG BACK TO ITS SOURCE IN CHINA
    Here's an interesting article from the Wall Street Journal that illustrates the complexities involved in sourcing from other countries. The recent hubbub over possibly tainted heparin, a drug used to thin blood, has brought supply issues to the forefront. More than half the world's heparin comes from China, according to the WSJ, and the chemical that starts the process comes from small rudimentary factories. If a problem comes up, it's "nearly impossible" to trace the raw heparin, which is made from pig intestines, back to its source.

    There is also a lack of oversight in some parts of the supply chain; small producers in China often sell their output to export companies, according to this article, and never know where their product ends up. Record-keeping in some factories is minimal. Some of the problem can be linked to differences in how the two countries carry out health inspections. The FDA in the U.S. has done some inspections, but only a small fraction of the total facilities that produce drug ingredients to the U.S. market. The article illustrates the need for distributors and manufacturers that do business in China and elsewhere to carry out strict due diligence in their sourcing activities (Registration required). More...

    ESCAPING THE PRICE-DRIVEN SALE
    Do your salespeople complain that every important sale is being decided on price alone? Are they repeatedly cutting margins to make the sale, even when they know they have the superior offering?

    Many customers use price objections like a bludgeon. They beat up your sales reps on price, hoping they’ll cave in. Too often, they do, unaware that the customer would NOT have abandoned the sale if they’d stood firm on price and focused on value, which is what customers REALLY care about.
    Escape the price-driven sale.

    More details...

    WOLSELEY GENERAL COUNSEL JOINS COMPANY AT CRITICAL TIME
    Richard Shoylekov joined UK-based building materials distributor Wolseley in November as its general counsel, coming in at a critical time for the company. Wolseley was growing fast, but at the same time the U.S. housing market was slowing and sub-prime situation heating up, according to an article recently at thelawyer.com. "The market was more or less halved in the U.S. in just over a year, and that has affected us as a group," he told the site.

    Shoylekov also has worked to integrate the companies Wolseley has acquired over the past few years: "Because we have acquired different companies we have brought in different business models, and one of my jobs is to get consistency between them. That's difficult because naturally there's a tendency for a company to want to continue doing things the way it always has." More...

    REDUCING COSTLY TURNOVER:
    WHY PEOPLE LEAVE AND HOW YOU CAN KEEP THEM

    The hard costs of recruiting replacements and training new hires are easy to see. But it’s easy to overlook the staggering “soft” costs of high attrition – brain drain, diminished morale and productivity declines as the organization adapts to new people who are scaling the learning curve.

    Yet many organizations do nothing to manage turnover. People leave either because they’re unhappy with your company, or because there’s a competitor out there that’s doing something really special and has become a “talent magnet” for your industry. You can become a talent magnet, too.

    More details...

    WHAT'S GOING ON WITH CAR COMPANIES IN DETROIT?
    If you sell to the auto manufacturers up north, here is a good overview of GM's and Ford's strategies to stay viable. This Forbes article looks at buyout deals and other cost reduction strategies, as well as consolidating brands under one roof – ie creating Chrysler-Dodge-Jeep dealers and Buick-Pontiac-GMC dealers. Other strategies include slimming down on brands and retreating from certain markets, for example, rear-wheel-drive vehicles for GM. More...

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    ABOUT ISA ADVISOR

    ISA Advisor is a weekly news and industry update provided as a member service of the Industrial Supply Association. More information about ISA member benefits and services is available at the web site of the Industrial Supply Association.

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