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Kaman to Buy Industrial Supply Corp.

ISA MEMBER EXTRA: TRANSFORM A DOWNTURN INTO A STRATEGIC OPPORTUNITY
During an economic slowdown, a “siege mentality” is understandable but not always productive. Though many industries are still seeing some growth, some – including the housing industry – are struggling. This is a timely excerpt from a piece by Steve Deist on how to turn a downturn into a strategic opportunity. Read the Article

After reading your weekly ISA news, scroll past the yellow section for more features.

EDUCATION AT THE INDUSTRIAL SUPPLY CONFERENCE & TRADE FAIR
Here are two of the education sessions that will be presented at the conference and trade fair.

  • Numbers That Count - This program will introduce the most extensive product market share report ever made available for North America, the result of more than 18 months of work by the Profit Improvement and Revenue Enhancement Committees. This education session will provide information on why the information is important and how you can use it to benefit your company. A copy of the report will be provided for all attendees.
  • 1% Difference - Most employees feel the decisions they make are insignificant, but the reality is that small 1% changes to key variables can improve profitability significantly. In this education session, you will learn simple tools to help you communicate the importance of these decisions to your employees.
For more information, click here. Register for the Industrial Supply Conference and Trade Fair online by clicking here.

TELL US ABOUT YOUR PEOPLE CHALLENGES: TAKE THIS QUICK SURVEY
Last year on behalf of two major industrial distribution associations, a study was conducted by Bill McCleave on the Future Impact of Size and Value Content on the Industrial Distribution Channel. In that study, respondents indicated that the quest for human talent was a real challenge. As a followup to that study, we would like about nine minutes of your time to see what you believe the future people challenges will be and what solutions are available. Your individual responses will be kept confidential. Please click on the appropriate link below. Thank you!

2008 WHOLESALE DISTRIBUTION ECONOMIC REPORTS: ORDER TODAY!
The 2008 Wholesale Distribution Economic Reports contain detailed 2007 economic statistics on the $3.9 trillion wholesale distribution industry. Use these reports as invaluable reference tools if you are selling to, investing in or managing a wholesale distribution company. ISA members qualify to pay the price of an NAW member association. Click here to order the book from NAW today or for more information.

WE WANT YOU TO PARTICIPATE: 2008 PROFIT SURVEY
As a participant, you will receive a copy of the Profit Report and personalized Profit Improvement Profile. The report compares your firm with similar firms. You will also have access to the Profit Toolkit Online. Deadline is April 15, 2008. Click here to participate. For questions about the survey itself, call Profit Planning Group at (303) 444-6212.

SEE EFFICIENCY IMPROVEMENTS WITH TAG LOGISTICS-ISA PROGRAM
TAG’s goal is to identify areas of cost reduction and efficiency improvement in the delivery, transfer and freight process consistent with our client’s customer satisfaction. TAG will place great emphasis on the following:

  • Delivery fleet optimization with elimination of excess mileage
  • Outsourcing deliveries that satisfy customer delivery requirements
  • Optimization of inter company transfer systems
  • Reduction in TL/LTL freight rates
  • Reduction in small package rates
  • Recovery of freight expense from customer billings
  • Electronic freight billing recovery with carrier interface
  • Conversion of supplier controlled freight from pre paid and add to collect
  • Ability to put a freight handling charge onto customer billings
To take advantage of this affinity program and learn more about their products and services call (413) 565-4641. Be sure to check out all of the other cost reduction programs ISA has to offer at isapartners.org.

The ISA eBusiness Committee announces availability of the ISA eBusiness Implementation Guideline. Click here for more information.

ISA CALENDAR OF EVENTS

  • March 18-20: The Four Pillars of the Sales Profession Seminar, Dayton, OH Details
  • April 18: Deadline to receive ISA Conference & Trade Fair Early Bird Registration Fees and to be listed in the printed conference program. The program will be mailed in advance.
  • April 15: Profit Report - Deadline to Participate
  • May 21: How to Find and Keep the Right Employees … Without Stealing from the Competition Webinar Details
  • June 1-3: ISA Industrial Supply Conference & Trade Fair, Chicago, IL Details
  • Sept. 10: Developing an Inventory State of Mind Webinar
  • Nov. 19-20: Save the Date: ISA EBusiness Conference
  • Dec. 2: The Telephone Doctor Webinar
    For more information on upcoming ISA events, go to isapartners.org.

    ADDING COLLEAGUES TO ISA ADVISOR
    Send name, title, email address and company name of each colleague to info@mdm.com. Only employees of ISA member companies will be added to the list to receive this weekly association update.

  • BOOST YOUR GROWTH PLANS WITH LAWSON DISTRIBUTION
    Lawson Knows Growth in Distribution. Do you know Lawson? Lawson is a global provider of software and services specifically tailored for the distribution sector. Lawson is also an IBM Premier Business Partner. Our goal is to arm you with the knowledge and tools necessary to grow your company. The right technology solution can be the key to achieving your growth goals.

    Visit www.lawson.com/growth3 to learn more about Lawson and our IBM partnership!

    MDM NEWS UPDATE: March 13, 2008
    (Click headline to view)

    SURVEY: DISTRIBUTORS' CONFIDENCE WANES IN FOURTH QUARTER
    Concerns about the economy and a steep drop in plans for hiring led to a steep decline in the confidence of distribution and wholesale companies during the fourth quarter of 2007, according to the latest Small Business Research Board report. The study indicated that the Distribution & Wholesale Small Business Confidence Index dropped to 31 during the fourth quarter or 10 points (nearly 25%) from the 41 recorded during the prior quarter.

    Of the respondents, 24% said they believed the economy would improve during the next 12 months. Just 15% of the participants said they would increase hiring during the coming 12 months. That goes with the 23% who said they would add jobs in the next six months in MDM's recent Reader Survey on the economy. More...

    Related Articles from MDM
    MDM BLOG: Recession a Self-Fulfilling Prophecy? Comment here.

    What are the Benchmarks for Success in Distribution?


    A successful benchmarking effort begins with an understanding of common performance metrics. The Annual Census of Distribution conducted by the MPI Group identifies current performance levels for key technologies and processes—from radio-frequency identification (RFID) to Six Sigma—in distribution centers and warehouse operations. Learn how savvy distributors are using benchmark metrics and adopting best practices to stay one step ahead of the competition. Click here to read the Annual Distribution Executive Summary.

    EDUCATING CUSTOMERS ON THE RISK OF COUNTERFEITS
    After learning about some of the risk distributors and their customers can face when counterfeits enter the supply chain, Maurice Electrical Supply, a distributor of electrical products in Washington, D.C., organized a seminar for its customers, about 95% of whom are contractors, a segment that the distributor wanted most to educate. Due to many contractors’ strict focus on price, cheaper products found online and/or made off-shore are attractive. “So they need to be educated on the value we provide, and the safety issues that can come with imported product," says the distributor's VP for sales and marketing. “They’re really sticking their neck out and could find themselves in a product liability lawsuit.

    “… The message should be – there are cheaper products available to sell to you, but it’s not worth it. I can’t tell you how scary it is to put in a product and have it fail.” More...

    Sage Software solutions are created to work the way you work.
    Sage Software specializes in bringing robust, insightful accounting and business management solutions suitable for virtually any industry. In addition, with the help of industry experts, we’ve developed solutions specifically for wholesale distributors. These solutions can help you effectively manage your inventory, ensure on-time delivery and maximize your productivity. Sage Software can provide the tools you need to optimize your inventory levels and improve profitability as your company grows.
    For more information, visit sage360.com.

    SYSCO WORKS TO REMAIN INDISPENSABLE, EVEN IN TOUGH TIMES
    Foodservice distributor Sysco Corp. is being hit by a double whammy: food inflation, which has increased 6% in the year, and gasoline prices, squeezing restaurants from which Sysco derives 64% of sales, according to this article by Kiplinger. The $35-billion Sysco also distributes paper products and kitchen equipment to its 400,000 customers.

    To stay strong in tough times, Sysco aims to be indispensable to its customers. It does "business reviews," including advice on menus and inventory control. It is also able to pass on price increases pretty easily due to its value to its customers. In addition, Sysco is expanding right now, rather than holding back – it is building six regional redistribution centers to improve its efficiency. What can you do to stay strong in tough times? More...

    REDUCING COSTLY TURNOVER:
    WHY PEOPLE LEAVE AND HOW YOU CAN KEEP THEM

    The hard costs of recruiting replacements and training new hires are easy to see. But it’s easy to overlook the staggering “soft” costs of high attrition – brain drain, diminished morale and productivity declines as the organization adapts to new people who are scaling the learning curve.

    Yet many organizations do nothing to manage turnover. People leave either because they’re unhappy with your company, or because there’s a competitor out there that’s doing something really special and has become a “talent magnet” for your industry. You can become a talent magnet, too.

    More details...

    SATISFY YOUR CUSTOMERS, AND YOUR CUSTOMERS' CUSTOMERS
    Distributors should provide a "tier of services" at a cost to satisfy end-user needs, and help its customers at the same time, this article by Shelter Magazine says. This will help distributors survive in a changing business. It's important to "think out of the box," this article says.

    The key is working with customers, suppliers and the end-users to create services – such as installation or jobsite delivery and product staging – that benefit all. Distributors must take care of customers, as well as their customers' customers. Some ideas offered in this construction-centric article: After windows have been installed at a jobsite, distributors can go in and check and adjust the windows and maybe even install the hardware, clean the tracks and do troubleshooting. That saves money down the road, and provides the opportunity for additional business for the distributor. More...

    2008 Wholesale Distribution Economic Outlook with Adam Fein

    90 minute CD and Transcript only $209

    Benchmark your 2008 sales and marketing plan with the latest segment-specific economic data and analysis for wholesale distribution channels. Hear Fein’s insightful analytic commentary on the latest government business data, emerging macroeconomic trends and his forecast for 2008 conditions.

    Visit here to learn more and purchase the cd of this recent MDM Audio Conference.

    Most Popular Stories at mdm.com

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    VISIT THE ISA RESEARCH CENTER

    ISA members receive access to more than five years of research and articles on trends and best practices for wholesale distribution companies through an exclusive agreement with Modern Distribution Management, a newsletter and information service. For more information, visit the ISA Research Center.

    ABOUT ISA ADVISOR

    ISA Advisor is a weekly news and industry update provided as a member service of the Industrial Supply Association. More information about ISA member benefits and services is available at the web site of the Industrial Supply Association.

    ISA Advisor is published weekly by Gale Media, Inc., publisher of Modern Distribution Management, on behalf of the Industrial Supply Association. 100 North 20th Street, 4th Floor, Philadelphia, PA 19103. All rights reserved. To unsubscribe from this e-mail newsletter, please use the links below.