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Sales in a Down Economy

ISA MEMBER EXTRA – CUSTOMER RESULTS SELLING
An approach the author calls Customer Results Selling gives good sales people a tool to learn about customer operating results. It is based on one simple premise – that businesses buy products and services to produce better business results. This basic premise is key to raising the productivity of business-to-business sales people. More...

IDG to Accept Luther King Capital Management's Bid – Scroll down to learn more.

After reading your weekly ISA news, don't forget to read your weekly distribution news and trends update following the yellow section of this email.

CONFERENCE SESSION: HOW TO ENGAGE EMPLOYEES IN REACHING BUSINESS GOALS
Bill Fotsch, the head coach of The Great Game of Business Inc., will talk about how you can work with your employees to drive collaboration and better customer service. You will learn how one privately held manufacturing company, Springfield ReManufacturing Corp.® (SRC), has applied these principles, turning an initial $100,000 investment in 1983 into $171 million in equity value. Click here for more information on this and other sessions in the educational portion of the ISA Conference and Trade Fair in Chicago. BONUS: Download a white paper by Fotsch on the Winning Strategies in Business by clicking here. This white paper is also available in the ISA Research Center.

HAVE YOU SCHEDULED YOUR FASTMATCH APPOINTMENTS YET? 1,300 APPOINTMENTS HAVE BEEN REQUESTED. CHECK YOUR E-MAIL TODAY!
FASTMATCH is an Internet-based appointment system that can be used by all ISA conference registrants to help plan and arrange their meeting schedules at the 2008 Trade Fair. After you register for the meeting, you will receive a username and password via email. Click on the live link within the email, or copy and paste the link into your browser window to be taken directly to the sign in screen. Registrants can also go to this page to access FASTMATCH. The link will take the user to the login screen. Enter the username and password sent to you via email, and you are logged into the system! When you receive a meeting request, emails will come from isafastmatch@fernley.com. For more information on FASTMATCH, or to register for the ISA Conference and Trade Fair, please click here.

BUY NOW: Profit Myths in Wholesale Distribution - The Truth About Sales, Margins, Inventory, and Expenses
This book replaces conventional wisdom with a combination of sophisticated analysis and empirical information. This book promises to give you an eye-opening experience if you accept that much, if not most, of what you have been told about distribution finance issues is wrong. As a member of ISA, you receive the "Member of NAW Association" price. Order by clicking here.

LAST CALL: 2008 PROFIT SURVEY – SURVEY MUST BE IN BY MAY 10
Participation is FREE and EASY too! Simply fill out the top part of the questionnaire and attach a copy of your latest balance sheet and income statement. FAX your completed information to the Profit Planning Group at (303) 444-9245. To download a copy of the survey click here.

SAVE THE DATE: UNIVERSITY OF INDUSTRIAL DISTRIBUTION, DEC. 2-5, 2008
The second session for UID in 2008 will be held in Indianapolis, IN. More information and details on how to register will be available in Summer 2008. Questions? Call 410-263-1014.

ISA CALENDAR OF EVENTS

  • May 21: How to Find and Keep the Right Employees … Without Stealing from the Competition Webinar Details
  • June 1-3: ISA Industrial Supply Conference & Trade Fair, Chicago, IL Details
  • Sept. 10: Developing an Inventory State of Mind Webinar
  • Nov. 19-20: Save the Date: ISA EBusiness Conference
  • Dec. 2: The Telephone Doctor Webinar
  • Dec. 2-5: University of Industrial Distribution
    For more information on upcoming ISA events, go to isapartners.org.

    ADDING COLLEAGUES TO ISA ADVISOR
    Send name, title, email address and company name of each colleague to info@mdm.com. Only employees of ISA member companies will be added to the list to receive this weekly association update.


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    SUPPLY CHAIN INNOVATIONS: EXECUTIVE KIT
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    MDM NEWS UPDATE: May 1, 2008
    (Click headline to view)

    MDM BLOG: MANAGING THE LOSS OF SALES IN A DOWN ECONOMY
    In a recent interview with MDM, Profit Planning Group's Al Bates says that distributors must manage their loss of sales volume in a down economy. "If sales are down 20%, you've got to make dramatic changes. In that scenario, too often distributors do what I think is absolutely the wrong thing in an attempt to free up cash," he says.

    "They try to lower accounts receivable and reduce inventory to make up for selling less. Inevitably that leads to sales declines getting even worse. Back orders go up. Customer service goes down and what might be a 10% sales decline becomes a 15% sales decline." While cutting inventory and accounts receivable is a normal reaction, Bates tells MDM that the moves are compounded by the fact distributors don't have much cash. The answer is making it up on the gross margin. Most distributors - even if they do a good job on gross margins - have inefficiencies they can address. Now is a good time to examine your pricing practices. More...


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    M&A

    IDG TO ACCEPT LUTHER KING CAPITAL MANAGEMENT'S BID
    After a couple weeks of going back and forth, Industrial Distribution Group has announced it will accept Luther King Capital Management's bid of $12.10 per share, or close to $136 million. Platinum Equity, the other player left in the game, told IDG it would not match or beat LKCM's bid. LCKM already owns 15% of IDG shares. This transaction will take the industrial distributor private.

    IDG was formed with an initial public offering in 1997 with the roll-up of nine strong regional companies. The company had annual sales of $250 million, and by the end of 1999 had growth through acquisition to 13 hub operating companies and 65 locations. As MDM Publisher Tom Gale said in his recent Perspective, "IDG, unlike many other roll-ups, was a survivor. The three bidders in this deal are either direct competitors or a significant owner of IDG. In the tightening industrial and integrated supply markets, we are seeing how these assets are being valued by these strategic bidders." More...


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    Economy

    MDM BLOG: WADING THROUGH 2008
    Yesterday’s numbers weren’t surprising to most distributors, but they reinforce that this year is about doing some hard work to position and strengthen the business, says Publisher Tom Gale in this blog. GDP rose at a 0.6% annual rate in the first quarter of 2008 to mirror the fourth quarter of 2007. The Federal Reserve lowered its key interest rate by one-quarter percentage point to 2.0 percent, the lowest since November 2004.

    What the numbers aren’t saying: Certain markets are beginning to soften in the last 30-60 days for some industrial distributors, but sales levels still exceed expectations set last fall. Products bound for end-use markets in energy, export and infrastructure are staying strong. There is no question that the weak dollar is keeping industrial and niche parts of construction and equipment markets strong. The concern now, which the Fed addressed yesterday, is whether consumers will stop spending. No one knows if the tax rebate will act as enough of a lubricant in the second and third quarters to continue to soften the inevitable impact on industrial markets. More...


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    You’ll have the opportunity to compare your company’s performance to other companies, rank your own practices, and learn how other organizations manage their finance operations. This will give you insights into how far you have to go to achieve your goals for financial excellence.

    Follow this link to access the survey, then select the Abbreviated Finance Survey (under Corporate Services).


    Canada

    THE YEAR 2007 WAS A MIXED BAG FOR CANADIAN MANUFACTURERS
    Soaring industrial product prices and robust demand for resource-based goods offset declines in some of Canada's key durable goods industries in 2007, according to a Statistics Canada report. Manufacturers posted a modest 0.4% increase in sales to $613.4 billion. Employment fell by an estimated 55,300 jobs and total hours worked declined 2.9%. However, labor productivity in the sector increased 1.9% last year, nearly four times the gain for the economy as a whole. Operating profits also increased.

    But manufacturers faced several major challenges, including the rising exchange value of the Canadian dollar and the weaker export market in the U.S. The Canadian dollar surpassed parity with its U.S. counterpart by late September, making Canadian-manufactured goods more expensive south of the border. In addition, events in the U.S., such as the ongoing sub-prime mortgage situation and declining consumer confidence, weakened demand for Canadian-made goods in this market. However, exports to other countries increased. More...


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