Distributors need to structure and manage multiple supply chains, based on customer relationships, to maximize productivity. Operations, account management and marketing must be on the same page, and together they must create a set of standard customer relationships ranging from simply dropping products off at the customer’s dock to highly integrated relationships that include innovations like VMI.
“You can create a streamlined standardized supply chain in each relationship,” Byrnes says. “Each relationship will have value on both sides and a to-do list on both sides. The customer has to do things, as well as the supplier and the distributor.”
In this free webcast, Byrnes will answer:
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About the Speaker
Jonathan L.S. Byrnes
Jonathan L.S. Byrnes, author of Islands of Profit in a Sea of Red Ink and Senior Lecturer at MIT, is an acknowledged authority
on profitability management. His extensive experience spans virtually every industry, including healthcare, transportation,
software, retail, financial services, distribution and others.
At MIT, Dr. Byrnes has taught at the graduate level and in executive programs for 20 years. He has authored more than 100 books, articles, cases, notes and expert submissions. In addition, he wrote a monthly column on managing profitability for Harvard Business School’s Working Knowledge for four years.
He is president of Jonathan Byrnes & Co., a consulting company founded in 1976. In that role he has advised more than 50 major companies, medical institutions and industry associations.
Moderator
Tom Gale
Publisher of Modern Distribution Management, a specialized information service that provides insight and analysis on trends
in wholesale distribution channels. Modern Distribution Management's information services include paid print/online newsletters,
industry intelligence e-newsletters, web site, webcasts, book and special reports publishing - all focused on wholesale distribution.
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