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The Dec. 10, 2012, issue includes:

  • The Shifting Competitive Landscape: Introduction
  • Commentary: Adapting for 2013
  • Distributor Collaborations Build Value & Local Influence
  • Case Study: Distributors Share Branches, Best Practices
  • Case Study: Distributors Expand Product Mix
  • Case Studies: Two more stores on how distributors are working together to add value.
  • Grainger's Multichannel Model Builds Customer Loyalty, Stickiness

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