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Here is a selection of what I found::
Meeting
Shifting Definitions in Value
Distributors need to consider new approaches to doing business and differentiating themselves in what's been referred
to as the "new normal." More than ever they need to differentiate themselves in the post-2009 landscape.
How to Build a Customer Care
System
Many wholesale distribution companies prove their value to some degree with their best customers by verifying their value
or documenting their performance, but few companies design and operate formal customer-care systems.
Customer Focus: A Quick Assessment
Todd Youngblood of The YPS Group, Inc., a sales process engineering and sales training firm, created these 25 questions to
help think about and determine how customer focused your organization is.
Free Your Customers
Distributors are caught in a trap. To free themselves, distributors will first need to free their customers. For-fee services
will play an important role in helping distributors break out. By avoiding potential barriers, distributors can design a successful
fee-for-services strategy to move forward with a plan that benefits their bottom line and the bottom line of their customers.
How to Build Service Value
Propositions
Using customer profitability information, you can rethink current sales and business policies to create new ones that help
transform marginal accounts into profit contributors. Here's how to create a customer-centric distributorship in the top
performance quartile.
Build a Customer-Driven
Technology Strategy
Key to an effective technology strategy is to optimize strategic fit and performance for the present business, while positioning
yourself to compete in an uncertain future. An honest customer-driven orientation is the most important roadmap for managing
technology investments. You need to understand how end-user customers buy and want - not just which products they buy or who
they are.
The above are articles featured in archived issues of MDM Premium. Subscribe today or learn more.
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Training Resources
| Title | Company | Location |
|---|---|---|
| Digital Strategy Manager | Border States Electric | Fargo North Dakota |
| Risk Manager | Border States Electric | Fargo ND |
| Purchasing Manager | PCA SKIN | Scottsdale, AZ |
| BUSINESS DEVELOPMENT MANAGER | Graybar Electric Company | Denver, CO |
| INDUSTRIAL OUTSIDE SALES REPRESENTATIVE | Graybar Electric Company | Phoenix, AZ |
| General Manager | Applied Industrial Technologies | Norfolk, VA |
| Rubber Specialist | Applied Industrial Technologies | Baltimore, MD |
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