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Modern Distribution Management

MDM Premium: July 10, 2014

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July 10, 2014 - Making Money with Smaller Customers

Volume: 44
Edition: 13
To download this issue in PDF, scroll to the bottom of the Table of Contents, and click on Download This Issue in PDF.


Making Money with Small Customers

Smaller customers provide big opportunity for the bottom line
There is often a perception in sales that the smallest accounts are not worth the time and effort to obtain the small amount of sales they provide. But a shift in how these customers are ...
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Measuring the Customer Experience

Metrics can help distributors maximize the value they provide customers
Successfully measuring customer satisfaction can improve the customer-distributor relationship. This article examines some of the most popular metrics and discusses how to develop a strong customer feedback program that can help improve the customer relationship. ...
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Commentary: Back to the Future ... Economy

A few thoughts on how the economy is shifting.
Every year about this time we release our annual Wholesale Distribution Economic Trends Report and also produce a Mid-Year Economic Update Webcast. We may be far from the good old days, but most distributors I ...
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Economic Trends Open Opportunity Windows

Five wholesale distribution sectors saw double-digit growth in 2013
The wholesale distribution industry continues to grow faster than the rest of the economy, and there are signs that this positive trend will continue, according to Economist Bridget Strand. Strand joined Tom Gale, president of ...
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MDM News Digest 4413

News briefs from June 26-July 10
News briefs from June 26-July 10
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Download this Issue in PDF: July 10, 2014

This is the PDF of this issue of Modern Distribution Management. Table of Contents: Making Money with Small Customers Commentary: Back to the Future … Economy Measuring the Customer Experience Economic Opportunity Windows Supreme Court ...
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