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When you think about the best boss you ever had, there's a good chance that he or she was a great communicator. It's
a critically important trait in strong bosses. They always seem to know just what to say and just when to say it. They're
honest and straight-forward about everything from expectations and attitude to performance and pay. Their people are never
in the dark about where they stand.
Unfortunately, not all managers are great communicators. Many are uncomfortable confronting troublesome employees, sharing feedback about performance, talking about money or tackling delicate personal conversations.
This powerful collection of 7- to 10-minute e-learning modules delivers a solid foundation for your new managers and supervisors, and reinforces the principles of effective communication for your veterans.
The program includes:
A unique format designed specifically for adult learners:
Tons of research clearly shows that adult learners tune out when subjected to long, content-heavy training events. Adults
just can't sit for extended periods absorbing training material – especially when they already have a long list
of other responsibilities to worry about. What do they want? Chunks. The research says they'll engage in training and
remember it if it's delivered in short segments that focus on ONE thing, not three, or four or five.
That's why The Communication Rapid Learning Series is made up of five short modules (each right around 10 minutes)
that focus on a single aspect of communication. They're short but meaty. They're simple but never simplistic. They're
designed to deliver a highly-potent dose of learning, and then quickly get people back to work.
Here's a summary of what you'll get in the five rapid learning modules:
Why Praise Can Backfire and How To Do It Right (8:37)
Experts tell us that we should deliver praise to our employees as often as possible. Recognition is one of the most powerful
tools available to improve productivity, moral and loyalty. But giving praise isn't as simply as it seems. Delivering
it the wrong way at the wrong time can actually de-motivate workers. In this Quick Take you will learn: 1) Examples of situations
where "praise" isn't about praising at all, 2) An especially dangerous misuse of praise that could erode your
credibility as a manager and, 3) The secret to ensuring that praise delivers the motivational message you intend it to.
How to Drain the Drama and Emotion from Salary Reviews (11:00)
Discussion about salary is one of the most emotional charged topics in the workplace. Why, because people often equate their
self worth and value with the size of their raise. When they don't get what they think they deserve, they walk away thinking,
"Why doesn't the company love me anymore." In this Quick Take you'll learn: Why the size of the raise isn't
what causes drama in salary reviews. Why the real problem is the manager, not the employee. And, a technique you can use to
communicate more effectively when it comes to money.
The ABC Method: Handling a Bad Attitude (10:44)
In every organization you have a few people with really BAD attitudes. The guy who has trouble dealing with authority …
the woman who shows up late all the time … or the average performers who put in minimal effort but continually complain
about their mediocre pay and lack of advancement. You could just terminate these employees. But let’s assume they've
got skills you need and you decide they're worth saving. This training module will show how to confront "bad-attitude"
employees the right way, and maximize the odds that they’ll change themselves and become better team players.
Unlocking the Power of Non-monetary Rewards (6:34)
Non-monetary rewards can be one of the most effective morale and productivity boosters in your leadership toolkit. But you
can't just give someone a gift and expect a miracle. The act of giving non-monetary rewards is a "moment of truth"
that can end well or badly depending on how it's done. Do it the right way and the appreciation the employee feels can
boost productivity, morale and retention. Do it wrong and you'll do more harm than good. In this Quick Take, you will
learn: A common mistake managers make when giving recognition that creates the exact opposite effect from what they intended;
the one thing you MUST do to make sure your non-monetary rewards bring the results you expect; and why the right non-monetary
reward has such a huge impact.
Handling Excruciatingly Difficult Conversations (8:41)
A lot of people love playing a leadership role until … the day comes when there's a problem in the organization
and somebody needs to sit down with an employee and have a really difficult conversation – say, for example, he or she
has terrible body odor that coworkers complain about. You don’t want to do it. You're looking up and down the ranks
to find someone else who'll break the news. But guess what? They're all looking at YOU. This Quick Take will give
you a template you can apply whenever you have to confront an employee about a performance problem, the use of foul language,
inappropriate physical contact, excessive use of perfume, unconscious rude behavior, or a host of other problems.
Each module is:
Remember: If you're not happy with this resource, for any reason, simply return it within 30 days for a full refund. No questions asked.
