Digital technology adoption among businesses has grown dramatically during the pandemic, with some estimates showing that COVID-19 accelerated the average share of customer interactions that are digital by three years. But what does this mean for a distributor? Is e-commerce enough? Is it time to launch a virtual marketplace? What other digital tools are needed to thrive in the new business cycle now emerging? MDM answers those questions and more in a new whitepaper, 2021 Customer Insights Survey, sponsored by Valtech.
Download our 2021 Customer Insights Survey whitepaper now to learn what your customers both want and need from their distributor partners and how your company can integrate digital and traditional communication into the customer journey.