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MDM Spotlight is our new video series highlighting best practices in distribution operations. You’ll hear directly from distributors on how they overcome day-to-day challenges, from the warehouse to the front office, as well as expert advice that you can use to improve sales, digital, pricing, talent and a range of other business performance metrics.
MDM’s John Gunderson and Zilliant SVP of Products and Science Pete Eppele map out how distributors can respond effectively to the ways COVID-19 has elevated the need for a consistent and more responsive customer experience on digital platforms as well as offline. Topics include how to ensure pricing consistency online and offline, fight cart abandonment, effectively convert customers and build more dynamic and real-time pricing systems.
Kirk Zehnder of Earnest Machine, an importing master distributor of high-strength, large-diameter industrial fasteners from Taiwan and Korea, and Joe Demarco of LINC Systems, a distributor of pneumatic construction fasteners and importer from China, India and other offshore sources, share how they are adapting to the disruptions caused by trade wars and tariffs in 2019 and the emergence of COVID-19 in early 2020.
Distributors that source near-shore or off-shore have faced a continuing series of challenges – trade wars, tariffs and most recently the coronavirus pandemic have disrupted cross-border sourcing and logistics. In this episode of MDM Spotlight, John Gunderson outlines how to manage supply chain disruptions by mapping out a process for a risk assessment profile, opportunity and gap analysis. He digs into both the direct and hidden costs that are critical to factor in a comprehensive analysis.
The ability to price online effectively has never been more important now that your outside sales team can’t make face-to-face customer calls. This Spotlight video outlines the process to create relevant pricing for current customers for a seamless pricing experience, as well as competitive pricing for non-account customers to capture as many orders as possible. John Gunderson, VP Sales, Analytics & E-Business at MDM, sits down with Richard Blatcher, Director, Industry Marketing & Business Intelligence at PROS, to discuss the critical need for manufacturers and distributors to improve their online pricing strategy for today’s market conditions. Join John Gunderson and PROS on Aug. 31, 2020 in Chicago for the MDM Margin & Pricing Workshop, to dive deeper into this topic and much more to build a more efficient and productive sales process. The workshop kicks-off MDM's Sales GPS Conference, Aug. 31 - Sept. 2, 2020. Visit salesgps.mdm.com to register!
As distributors build out e-commerce capabilities and digital tools for customers, they are often challenged with managing their product and customer data. In this Spotlight Video, Jason Hein, Director of Delivery Services for Earley Information Science, shares some insights gained from his more than two decades of experience in digital innovation in distribution. Hein has worked in product merchandising and content management, including at McMaster-Carr and Amazon Business. Here, Hein shares how organizations can overcome common barriers, how to think more strategically about translating data into information and how to best automate e-commerce and digital processes. MDM Spotlight is our new short-video series highlighting best practices in distribution operations. You’ll hear how distributors overcome day-to-day challenges from the warehouse to the front office, as well as tried-and-true advice from experts that you can use to improve performance.
In this brief video, MDM CEO Tom Gale lays out the dynamics of a platform marketplace and what it takes to be competitive within these e-commerce systems — including the dangers they represent as well as untapped advantages for distributors. Watch as Gale goes beyond Amazon Business, breaking down seven key competitors in this space.