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Best Practice Case Study: DXP Enterprises

Manufacturers: Know how to communicate with my organization

December 10, 2004

James Webster, VP Vendor Relations & Marketing, DXP Enterprises, Inc. (Houston, TX)

Company Snapshot

  • 48 branches

  • Key products: Pumps, bearings, PT, safety supplies, industrial supplies, integrated supply solutions

  • Key customer base: Oil & gas, forest products, metal and non-metal mining, general manufacturing

When you know who to go to, you can resolve problems more effectively and efficiently. As a distributor, we have the dual responsibility of communicating proficiently with both our suppliers and customers.

It's amazing to me that some of our suppliers' representatives have never taken the time to get to know us. That scares me. Knowing the key people to deal with is ...

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