Electronic evidence - typically e-mail, but essentially any data stored in electronic form - is becoming an increasingly important aspect of commercial and other litigation; it is a topic that businesses, including distributors, should not overlook. You should have in place record retention and destruction policies.
It is critical that companies address how they store electronic records. If you should end up in court, a litigant's failure to preserve electronic evidence can be fatal to the litigant's position - even if the destruction of records is inadvertent. I have written about war stories in the past, including where a litigant was severely damaged by electronic evidence "discovered" during the course of the litigation.