Who: Brian Lombardo, director of ebusiness, Kaman Industrial Technologies; Windsor, Conn.
Approximately 200 branches
Key customer base: Industrial machinery, food processing, primary metals, pulp and paper, cement, fabricated metals, electronics, chemicals, lumber and wood, utilities and pharmaceuticals.
When a customer is looking for a particular product, it's always been the responsibility of the inside salesperson to find it and determine a delivery date.
In the past, this process included a number of different touch points. Our Inside salesperson would check our inventory, locally and at other branches; if we didn't have it, he would hang up with the customer and ...