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Kaman Industrial Technologies

July 10, 2005

Who: Brian Lombardo, director of ebusiness, Kaman Industrial Technologies; Windsor, Conn.

Company Snapshot

  • Approximately 200 branches

  • 1,500 employees

  • Key customer base: Industrial machinery, food processing, primary metals, pulp and paper, cement, fabricated metals, electronics, chemicals, lumber and wood, utilities and pharmaceuticals.

When a customer is looking for a particular product, it's always been the responsibility of the inside salesperson to find it and determine a delivery date.

In the past, this process included a number of different touch points. Our Inside salesperson would check our inventory, locally and at other branches; if we didn't have it, he would hang up with the customer and ...

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