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Nowlin joined Grainger's U.S. business in 2006 as a regional branch services vice president. He was later named vice president, business development and most recently served as vice president, customer service, where he led Grainger's multi-channel customer service network in the U.S. comprising 5,800 team members, 370 U.S. branches, eCommerce, phone centers, KeepStock customer engagements and Grainger's service offerings.
Acklands-Grainger had revenues in 2011 of $993 million.