This tooling distributor implemented fee-based safety audits after a request five years ago from one of its biggest customers. The service has strengthened C.J. Smith's relationship with its customers and in some cases opened the door for sales to meet safety requirements uncovered during the audits.
The Company C.J. Smith Machinery, Fenton, MO, was founded in 1983 by current president Charles J. Smith. The distributor of metal-cutting and metal-forming tools has nine employees and covers Missouri, Nebraska, Kansas, Southern Illinois and Iowa.
C.J. Smith's customer base is diverse and includes suppliers of parts to the automotive, appliance and agriculture industries.