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Offering an efficient and accurate order processing solution that doesn't require customers to change their processes can be a huge challenge. However, implementing the right sales order automation solution can improve customer satisfaction and help a company differentiate from the competition.
For example, 3M has had great success with Conexiom's order processing solution, which captures purchase orders from customers that previously were faxed and emailed and transforms them to EDI orders that can be processed automatically.
"By eliminating manual order entry we can reduce errors, expedite order processing, and at the same time improve our service levels and customer satisfaction,” says Ian Hardgrove, 3M’s senior vice president, corporate communications and enterprise services.
This solution, which is complementary to 3M's existing and web-based ordering platforms, does not require process changes, specialized IT infrastructure, expertise or support on the part of 3M’s customers – which helps the company meet its goal of being easier to work with while improving employee productivity.
Read more about how 3M used order automation to improve customer satisfaction in this free whitepaper, sponsored by Conexiom.