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Technology Case Study: Graybar's Lessons Learned

How to manage risk in technology implementations

March 25, 2007

Electrical distributor Graybar rolled out its new IT system in 2003-2004; the three-year implementation was anything but easy for the $5 billion company. But CFO Beatty D'Alessandro, who oversaw the implementation, says distributors can mitigate the risks inherent with such a transition. Here's how.

Most distributors who are implementing or even considering switching to a new business system may place too much worry on whether the technology will work and what it will cost but not enough on other risks inherent with the transition.

The fact of the matter is if you're with a name-brand software company, the technology is going to work. This is not splitting the atom or curing cancer -we're talking about billing material, and shipping material, and ...

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