Distributors must work with customers' invoicing needs
December 10, 2007
An electrical distributor in the Northeast delivers more than one-third of its invoices by email. More than 95 percent of its contractors who receive their invoices by email said in a survey they are satisfied or very satisfied with the delivery method.
About 70 percent said they like email delivery to save time" and because they "get their bills faster." Most would recommend email delivery to other contractors. This electrical distributor is not alone in its invoicing practices.
A recent report by Allen Ray Associates, Channel Marketing Group and BillTrust says that as companies become more comfortable with electronic processes, customers are gravitating toward receiving invoices electronically via email or by downloading them off a distributor's Web site. ...