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Distribution Case Studies

ISM Semiannual Report: Manufacturers Expect Growth of 4.4% in 2017

The Institute for Supply Management's semiannual forecast
The Institute for Supply Management provides a semiannual forecast that distributors can use to gauge the health and expectations of manufacturing and non-manufacturing industries. This article provides the highlights from the latest forecast, which was ...
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ISL: Leveraging Logistics to Carve Its Niche

From garage to government, start-up distributor finds success in specialization
This article is part of MDM's 2017 Distribution Trends Special Issue. In 2017, MDM is recognizing distributors that are innovative in their approach to their markets. Virginia Beach, VA-based industrial distributor Incredible Supply & Logistics ...
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'Think Like Columbo' to Uncover Opportunities with Existing Customers

Current volume does not reveal potential volume; dig deeper.
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Grainger's Search for Talent Starts with Creating It

Distributor invests in training to develop the unique skill set for its shoemobile program.
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How Kirby Risk Boosted Customer Loyalty with Sales Order Automation

More efficient order processing allowed the electrical distributor to refocus on customer service
More efficient order processing allowed the electrical distributor to refocus on customer service.
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Case Study: Stellar’s Impactful Deal

Union of MRO distributors goes deeper than just a business transaction
MRO distributor Stellar Industrial Supply, Tacoma, WA, found an ideal acquisition target in Impact Industrial Supplies, Tampa Bay, FL. The companies’ CEOs spoke with MDM about the deal that merged like-minded organizations with similar ...
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AJ Adhesives Takes Service to New Level

Adhesives distributor sets lofty goal of making customers “insanely happy”
This article is part of MDM's 2015 Distribution Trends Special Issue. The article looks at the unique and fun way AJ Adhesives Inc. is making customer service a priority. The annual feature was researched ...
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Plumbers Supply’s “Win-Win-Win-Win”

SBE-Service Business Evolution provides ‘complete channel lift’
This article is a part of MDM's 2015 Distribution Trends Report. The article looks at how Plumbers Supply Co. is helping its contractor customers address a looming labor shortage by in-creasing productivity and making ...
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Recommended Reading: Top 5 Most-Read Articles in 1Q

Online strategy, succession planning remain top of mind for distributors.
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Mayer Electric: Protecting the ‘Goose that Laid the Golden Egg’

Succession planning should not be spontaneous in family businesses
Mayer Electric, Birmingham, AL, has been a family business since its founding in 1930. CEO Nancy Collat Goedecke spoke with MDM about the processes the family developed and the challenges they have overcome to ...
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