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Distribution Case Studies

Case Study: Distributor Holds Seminar to Inform Customers on the Risk

After learning about some of the risk distributors and their customers can face when counterfeits enter the supply chain, Maurice Electrical Supply, a $166-million distributor of electrical products in Washington, D.C., organized a seminar ...
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Commentary: CompUSA's Closing Holds Lessons for Distributors

News that CompUSA will shut its remaining 100 stores and sell off its assets offers some insight for distributors and manufacturers feeling the pressures of consolidation. The downturn of the electronics retailer was not for ...
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Case Study: Engage Partners in ERP Transitions

Bring channel partners in early on, set expectations
Company Snapshot: Global manufacturer with three Loctite Industrial production facilities in North America 4,000 Loctite Industrial Group employees Adhesives, sealants, and application equipment for OEM and MRO markets When most distributors and customers hear about ...
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Technology Case Study: Graybar's Lessons Learned

How to manage risk in technology implementations
Electrical distributor Graybar rolled out its new IT system in 2003-2004; the three-year implementation was anything but easy for the $5 billion company. But CFO Beatty D'Alessandro, who oversaw the implementation, says distributors can mitigate ...
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Case Study: Outsourced Billing

Mayer Electric moves away from in-house mailings
In the mid-1990s, Mayer Electric Supply, Birmingham, AL, prepared and mailed its invoices and statements in-house. The distributor had employees who printed the mailings on high-speed printers at night and used a machine to fold ...
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Case Study: Minimizing Surplus Inventory

IBT Inc. works with vendors, other distributors to redeploy usable product
Company Snapshot: Number of branches: 45 Number of employees: 450 Key customer base: Food processing, manufacturing, industrialInventory management provides both a challenge and an opportunity for all distributors. Our stock is our lifeline. If we ...
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Case Study: Preempting Problems

Distributor conducts maintenance trainings for customers
Company Snapshot One distribution center and five branches, based in Livonia, MI. Number of employees: 58 Key products: Bearings and power transmission We strive to be problem-solvers in the marketplace by providing end-user training. ...
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Technology Case Study: Routing Costs

Electrical distributor improves transport efficiencies with new system
Beacon Electric Supply in Southern California implemented a fleet management system to increase the number of deliveries drivers could make in a day. The system has also helped Beacon improve customer service levels and keep ...
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Business Ethics as a Differentiator

Owens & Minor wins Better Business Bureau Award
This publicly traded medical/surgical distributor created a system to continuously improve the company's support of its employees, hoping that effort would translate into higher customer satisfaction. The results are paying off.At medical/surgical supply distributor Owens ...
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Case Study: Don't Go Direct!

Best Practice Case Study: Atlantic Fasteners
Who: Dan Whalen, president, Atlantic Fasteners, Power Transmission Division (West Springfield, MA)Company Snapshot:Number of branches: 2 Number of employees: 50 Key products: Shaft collars, shaft couplings, steel and stainless steel, inch and metric dimensions, blueprint specials, ...
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