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In The News:

Scott Merrill

Articles

The Changing Role of Sales Personnel

Sales moving from order collectors to customer consultation experts.
With all the technology available to sales personnel, the nature of the sales position is changing drastically. This article examines some of the ways in which the role of the salesperson is changing, as ...
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Fastenal Looks to Vending to Drive Margin Improvements

Company leverages "T" hub facility to improve efficiency.
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Measuring the Customer Experience

Metrics can help distributors maximize the value they provide customers
Successfully measuring customer satisfaction can improve the customer-distributor relationship. This article examines some of the most popular metrics and discusses how to develop a strong customer feedback program that can help improve the customer ...
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Same-Day Delivery, Fleet Tracking Gain Focus in Distribution

To compete with online giants, distributors focus on logistical efficiency.
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Report: Industrial Markets Expect Strong Year

Economic recovery reflected in increased sales, hiring.
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Capitol Coffee’s Proactive Problem-Solving

This article is a part of MDM's 2014 Distribution Trends Report. The article introduces Capitol Coffee, which began as an office coffee distributor, but quickly expanded to provide more products and services to its customers ...
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Distributors Seek More Complete Strategy for Vending

This article is a part of MDM's 2014 Distribution Trends Report. The article analyzes the trends in vending, including more thorough evaluation of vending programs and implementation of new technologies. The annual report was researched ...
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Better Inventory Management Through Data, Collaboration

This article is a part of MDM's 2014 Distribution Trends Report. The article analyzes the key trends in inventory management in the wholesale distribution industry, including better collaboration between manufacturers and distributors and better use ...
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Avoiding Information Overload Essential with Analytics

This article is a part of MDM's 2014 Distribution Trends Report. The article analyzes the shifting role of analytics in the wholesale distribution industry, including the demand for cleaner data and interactive dashboards. The annual ...
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Forecast: Investment to Drive Growth in 2014, 2015

MAPI chief economist outlined the outlook for the U.S. in recent webcast.
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