CEO Kathy Mazzarella draws on the distributor’s distinguished track record of being at the forefront of change and technological advancement to promote employee-led innovation efforts that are creating new pathways to strengthen customer connections and business growth.
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No matter how a distributor may be impacted by factors such as the uncertain state of the economy, the growing reach of a competitor or even where their company sits on the technology scale, the end priority is always around finding the best ways to bring value to the customer.
Distributors and manufacturers alike are facing similar challenges when it comes to attracting and retaining the right employees for their organization. Issues include the growing cost of wages, a shortage of available qualified laborers and an aging workforce.
In MDM’s 2019 Market Trends survey, we asked the industry to share what’s on your mind as we head into 2020. The start of a new decade is carrying some old concerns with it, namely challenges surrounding retention and acquisition of talent, updating and taking advantage of evolving technology and the possibility of dealing with an economic downturn.