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Two of the distributors featured have been using vending for more than a decade each.
Iowa-based Deco Tool Supply talks about the importance of documentation in vending. As Deco’s implementation manager for its integrated supply division told me: “We need to prove to the customer on the documentation that it’s not costing them money to do business with us,” Randy Bergstrom says. Read Deco Tool Supply’s story in this article: Documenting Vending’s Value.
Machine Tools Supply, an industrial distributor based in California, emphasizes the value of understanding customer needs in this case study. “What really makes a program successful is being able to sit with a customer to understand any unique requirements they may have in the plant, understand from a historical perspective how a plant has evolved, its tribal knowledge,” says George Ponce, president. Read more about why this is important in this article: Understanding Customer Needs Critical.
Another feature on vending in the latest issue of MDM Premium tells how SnapVend, started by a safety distributor, was built to serve the lower end of the market. SnapVend machines cost less and may allow distributors to serve customers that previously they were unable to serve profitably with vending. Read more about SnapVend and its support by Affiliated Distributors in this article: SnapVend Aims to Even Playing Field.