The end customer increasingly desires to buy from you like they do in their everyday personal life. If you aren’t rewriting your strategy to meet the needs of the self-service customer, you are in danger of falling behind.
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Jerrel Flatt recently worked for Apex Tool Group, LLC and prior with Colony Hardware, Werner Co. and Newell Rubbermaid.
Vin Zachariah will be responsible for process improvement across the company and developing execution strategies to drive scale and growth.
Omnichannel provides a seamless customer journey across channels, so your customers don’t have to bounce from department to department trying to place an order or ask a question.
We share new comments from distributors regarding whether they plan to use new or unique strategies to recruit and retain employees. It illustrates that some are faring much better than others.
The Crescent Electric Supply leader tells us how employee engagement has kept the distributor pointed at its customer-based North Star.
Whether you attended or not, get a general recap of what happened at MDM's Sept. 25-27 SHIFT conference and the value it provided to the distribution community.
If your 2023 annual planning sessions use the same metrics, scorecards and templates from even a few years ago, you may be falling behind.
We chat with Dee Merriwether, CFO of Grainger, which took the top spot on MDM’s Top 2022 Industrial Distributors list. Our conversation covers the MRO giant’s risk mitigation, pricing strategy, how analytics have shaped its digital offerings and more.
The company announced that Leigh Dobbs has been named chief human resources officer, effective Sept. 6.
We dive into the data from a new survey that compares results between distribution candidates and employees with hiring managers.
The electromagnetic components manufacturer said Ken May has been named corporate vice president and chief technology officer.
The association says it has hired ABB Optical Group and DHL executive Bart Tessel as chief innovation officer.
Data is the new currency of business, and distribution leaders must guide their teams while there's no guarantee as to what will happen next, Nelson Valderrama explains.
Steve Short will lead US LBM’s building materials sourcing and procurement strategy and supply chain operations, the company said.
The manufacturer/distributor says Don Freeman and Kevin Blossom have been promoted to president positions.
Mike Marks and Tom Gale explore the impact of recent landmark acquisitions and how the mission of strategic deals runs counter to that of private equity.
We share new comments from distributors regarding whether they plan to require employees to fully return to in-person work in the next year.
John Gunderson and Steve Gettleman cover three modern win-win strategies for negotiating SBAs.
Tom Gale sits down with CSO Claudia Hughes to discuss the ins and outs of distributor Global Industrial's unique sales structure and go-to-market strategy.