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Analyzing Stockouts to Improve Customer Service
Identify strengths and weaknesses across three business sectors — process, technology and people — to improve ongoing company performance.
man holding tablet with pie chart in warehouse
There are well-known quick fixes an inventory management solution can bring to a distributor, such as cutting back on disappearing products or eliminating user error from incorrectly typed SKUs on a manual tracking spreadsheet. But the data available from inventory management platforms can also present a long-term strategic opportunity in the form of improved demand planning, exposure of costly trends and even visibility into competitors share of customer spend.

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Counterfeit Authentic Magnified
Knock-off products are found everywhere, from watches and handbags to bearings, electrical products and construction materials. The effects of counterfeit products go beyond lost revenues and the misappropriated use of anothers trademark. This article examines the scope of the current counterfeit market in distribution and what can be done to protect you, your channel partners and the products you sell.

This article includes:

  • Financial impact
  • Safety and environmental impact
  • Customer impact

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Not a subscriber? Subscribe below or learn more. Subscribers also have access to the following related articles:

  • Millennials in Distribution: ‘No Magic’ in US LUMBER’s Strategy
  • Endgame Strategy: A Must for Distributors
  • Grainger’s Pricing Initiative, pt 2: The Quest for Optimization

This article is part of MDM's 2017 Distribution Trends Special Issue.

There’s no escaping Amazon. Thanks to the company’s recent mammoth grocery store bid, even a trip to Whole Foods for organic marinara sauce or a bundle of kale could inflate Jeff Bezos’ already exorbitant income.

This article includes:

  • Retooling delivery processes to minimize threat
  • How Amazon is changing the way many distributors operate
  • Why increasing the speed of delivery may be inevitable

 

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Not a subscriber? Subscribe below or learn more. The full 2017 Distribution Trends Special Issue is available to download in PDF format to MDM Premium subscribers.

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