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Miami-based Watsco had a strong 2017 and attributes that in part to its growing investments in digital technology, giving them more overall speed, productivity and efficiency, especially in customer relationships and online sales.
“We are proud of the progress we’ve made in regard to digitizing our business, but we’ve merely scratched the surface of what is possible in terms of value creation and realization,” said A.J. Nahmad, Watsco’s president. “When our customers win, we win. To that end, our culture is one of continuous improvement, which will consistently enhance our customers’ businesses.”