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Five tips for better serving your customers while growing your bottom line.
Providing a wide range of services to customers is expected in business today. The goal is not letting it drain your bottom line. By understanding your customers' needs and how you can better serve them, you can increase customer retention and also grow wallet share, but following this path and trying to remain profitable can be a perilous journey.
In this free 60-minute webcast, Kelly Squizzero of Infor will guide you along the way. She will help you assess whether you are providing the right services, determine if you should charge for them and better understand the tools needed to provide value-add services profitably.
You will learn:
- Results from the recent MDM-Infor survey on providing profitable services
- How to select the right partners in the services process
- How to increase customer loyalty through value-added services
- The role of data in providing effective and profitable services
REGISTER here for a link to the webcast.
Director, Industry Solution Strategy, Infor Distribution
Kelly has over 25 years’ experience working in enterprise software and the wholesale distribution industry. She has held a variety of leadership roles in product management, customer support, professional services, and presales since joining Infor. She currently spearheads Infor’s strategy for the wholesale distribution industry and solutions.
Eric Smith - Moderating
Editor, Modern Distribution Management
Eric joined MDM as Associate Editor in September 2014. A native of Memphis, TN, Eric is an award-winning journalist who earned a Bachelor of Arts in English from Rhodes College. Among his many writing stints, he has worked as a sports reporter in Alaska, and also has written for a children's hospital and major university.
More recently, he spent close to eight years as a business reporter and editor for The Daily News in Memphis – renowned as America's Distribution Center – where he covered logistics, distribution and commercial real estate. While covering a wide range of distribution-related topics, Eric is interested in warehousing, shipping and supply chain management.