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Webcast: Customer Connection in 2019: Personal is Powerful
Event Date: EST

Customer Connection in 2019: Personal is Powerful

The definition of top-tier customer service has changed rapidly. Customers across every wholesale distribution sector expect an Amazon-like customer experience in 2019. Are you providing it? Join us for this free one-hour webcast on Thursday, Feb. 7 at 1 PM ET 

Key takeaways from this webcast:

  • Segments of one: Personalizing your customer’s engagement
  • Opportunities for distributors to customize a customer’s experience with your company
  • Lessons from Amazon on customer experience
  • The technology portfolio distributors required – self-service, e-commerce, content, ERP foundation – to enhance core value-added services and product offerings
  • How to know if your business software is ready to deliver powerful customer experience

Register now

Sponsored by:

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Find out more about our sponsor



John Walker


John Walker
JJW Marketing Associates

John Walker has an extensive background in strategic, marketing and e-commerce planning in distribution.  Currently, John is the President of JJW Marketing Associates where he helps distributors develop and execute omni-channel marketing plans.  Prior to that, he developed his extensive knowledge of distribution, marketing and e-commerce working in various areas at Grainger for more than 17 years, where he became the Director of Marketing, Communications, Strategy and Planning. John holds a BA in Marketing from Northern Illinois University and an MBA from the University of Wisconsin - Madison.


Tom Gale

Tom Gale
Modern Distribution Management

For more than 25 years, Tom Gale has been MDM’s lead researcher and industry analyst on independent distribution channel trends, consolidation, technology and competitive landscape. He is a frequent speaker and moderator on these topics at company, marketing group and association meetings in North America and Europe.

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