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Webcast: Customer Connection: Personalization is Powerful
Event Date: EST

Customer Connection: Personalization is Powerful

The definition of top-tier customer service has changed rapidly. Customers across every wholesale distribution sector expect an Amazon-like customer experience in 2019. Are you providing it? Join us for this free one-hour webcast on Thursday, Feb. 7 at 1 PM ET 

Key takeaways from this webcast:

  • Segments of one: Personalizing your customer’s engagement
  • Opportunities for distributors to customize a customer’s experience with your company
  • Lessons from Amazon on customer experience
  • The technology portfolio distributors require – self-service, e-commerce, content, ERP foundation – to enhance core value-added services and product offerings
  • How to know if your business software is ready to deliver powerful customer experience


View Webcast Here


Sponsored by:

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Find out more about our sponsor



John Walker


John Walker
JJW Marketing Associates

John Walker has an extensive background in strategic, marketing and e-commerce planning in distribution.  Currently, John is the President of JJW Marketing Associates where he helps distributors develop and execute omni-channel marketing plans.  Prior to that, he developed his extensive knowledge of distribution, marketing and e-commerce working in various areas at Grainger for more than 17 years, where he became the Director of Marketing, Communications, Strategy and Planning. John holds a BA in Marketing from Northern Illinois University and an MBA from the University of Wisconsin - Madison.


Elizabeth Galentine85x85

Elizabeth Galentine
Modern Distribution Management

 Prior to joining MDM in 2018 as Editor, Elizabeth Galentine ran her own content services agency and led the editorial team for a national employee benefits media company for nearly 10 years.

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