This special 2-hour roundtable will focus on customer engagement, which has forever changed in 2020. Learn the latest ways to get customer feedback, analyze your risk of losing a customer and how to best retain and serve customers more effectively in the future.
Join co-hosts Mike Marks and Tom Gale as they interview three speakers who have unique perspectives on how to make your sales process more customer-centric. They will discuss Voice of Customer, retention, loyalty, personalization and using artificial intelligence to target more effectively across all sales channels.
- Stu Perlmeter – Voice of Customer research, Win-Loss analysis
- Doug Press – B2B customer engagement, loyalty
- Benj Cohen – AI to make targeted, omnichannel sales pitches
Download slides from the roundtable here.