MRO distributor Grainger (NYSE: GWW) is expanding its customer service capabilities by adding approximately 100 new jobs to its Lake County, Illinois, headquarters.
The company’s new customer service center will open in January, which will allow Grainger to “better support its growing customer base by continuing to deliver exceptional service,” the company said.
The majority of the new jobs will be customer experience representatives, who answer questions, provide product information, help customers find solutions and take and process customer orders over the phone and through electronic communication, including chat and email.
“Throughout the pandemic, our team rose to the challenge of serving as a trusted partner at a time when our customers needed us most,” said Nadalie Bosse, vice president for North America Customer Service Centers. “With this expansion, we’ll continue to focus on serving our customers better than anyone else.”
Starting wages will be $18 per hour. Grainger also is offering a $1,000 sign-on bonus for these roles and a “flexible work environment with weekends off,” the company said.