MSC Industrial Supply Co. Relocates Customer Support Center

Distributor will move to a smaller location with more employees working from home.
MSC New CSC

MSC Industrial Supply Co. (NYSE: MSM), announced it plans to relocate its Long Island Customer Support Center (CSC) to a smaller facility in Melville, N.Y.

“Like many companies, we moved to a remote working environment during the early stages of the coronavirus pandemic. We have been impressed by the flexibility and productivity that our associates have displayed while working remotely and they have indicated they prefer the flexibility and work-life balance that working from home  provides them,” said MSC President and Chief Executive Officer Erik Gershwind.

“Given the surge of coronavirus cases we’re seeing in various regions, it’s unclear when we will be able to return to our offices. But when we do, we do not envision going back to a pre-virus environment. We expect to take a hybrid approach with many associates continuing to work remotely while providing limited access to our facilities for those occasions in which they need to be in the office. With that in mind, we determined that our current CSC in Melville is simply too large to accommodate this hybrid approach, so we have decided to relocate to a more suitable space just one mile away on Broadhollow Road.”

The new facility will feature a vibrant, open floor plan and offer MSC associates the ability to work remotely the majority of the time, but provide a progressive office environment when they need a different workspace or conference room to meet with colleagues, customers, suppliers and others. Associates will be able to reserve a workspace or conference room in the new building through a mobile app, according to the company.

“Moving to a hybrid remote-working model for our associates opens up a lot of possibilities in terms of attracting and retaining top talent for long-term success as we continue to transform our business to deliver a world-class experience for our customers,” Gershwind said.

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