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After-hours initiative aims to differentiate amid changing demands.
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This article is part of MDM's 2017 Distribution Trends Special Issue.
Customer satisfaction drives Dakota Supply Group. The Fargo, ND-based electrical, HVAC and plumbing distributor recently launched its After Hours Experts initiative to provide technical, service and sales support for customers beyond the routine Monday to Friday, 8-to-5 schedule. CEO Todd Kumm spoke with Associate Editor Eric Smith about how the company works to differentiate amid changing customer demands.
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This article is part of MDM's 2017 Distribution Trends Special Issue.
The “era of the customer,” as many have labeled today’s business climate, means distributors are being asked to provide more services yet charge the same price, or sometimes less, for the products they sell. Response to customers’ new demands vary by company size, sector and geography, but all distributors agree that retaining business and growing market share while remaining profitable is critical for survival in today’s increasingly competitive landscape.
This article includes:
- More services, lower prices
- Customers are demanding faster delivery and more informationl
- B2B customers look to bring products to the end users more quickly and efficiently
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News briefs from Dec. 26, 2015-Jan. 10, 2016.
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This article is part of MDM's 2015 Distribution Trends Special Issue. It provides a quick look at key trends affecting the industrial products distribution sector.
The annual feature was researched and written by MDM editors based on interviews with dozens of wholesaler-distributors, as well as industry experts and manufacturers. MDM also conducted a survey of its readers to uncover the trends outlined in this issue.
The full special issue is available to download in PDF format to MDM Premium subscribers. Subscribe below for full access. Or log-in if you are already a subscriber.
Trends outlined in the 2015 report include:
- Good & Bad News for U.S. Economy
- Distributors Get Back to the Basics
- ‘Doubling Down’ on Distributor Relationships
- Distributors Embrace, Expand Online Customer Base
- Distributors Seeking ‘Lean’ Supply Chain
- Distributors Adapt to More Sophisticated Supply Chain
- Distributors Combine Traditional, New Means for Recruiting
- Distributors Change Tune on Generational Shift
- Trend Snapshots for 13 Sectors
The report also includes the following case studies and interviews:
- 2015 MDM Market Movers
- AJ Adhesives Takes Service to New Level
- Plumbers Supply’s “Win-Win-Win-Win”
- MDM Market Leader Profiles
- Culture Drives Success for ERIKS North America
- TTI’s Strategic Approach to Global Growth
This article is part of MDM's 2015 Distribution Trends Special Issue. It provides a quick look at key trends affecting the hose and hose accessories distribution sector.
The annual feature was researched and written by MDM editors based on interviews with dozens of wholesaler-distributors, as well as industry experts and manufacturers. MDM also conducted a survey of its readers to uncover the trends outlined in this issue.
The full special issue is available to download in PDF format to MDM Premium subscribers. Subscribe below for full access. Or log-in if you are already a subscriber.
Trends outlined in the 2015 report include:
- Good & Bad News for U.S. Economy
- Distributors Get Back to the Basics
- ‘Doubling Down’ on Distributor Relationships
- Distributors Embrace, Expand Online Customer Base
- Distributors Seeking ‘Lean’ Supply Chain
- Distributors Adapt to More Sophisticated Supply Chain
- Distributors Combine Traditional, New Means for Recruiting
- Distributors Change Tune on Generational Shift
- Trend Snapshots for 13 Sectors
The report also includes the following case studies and interviews:
- 2015 MDM Market Movers
- AJ Adhesives Takes Service to New Level
- Plumbers Supply’s “Win-Win-Win-Win”
- MDM Market Leader Profiles
- Culture Drives Success for ERIKS North America
- TTI’s Strategic Approach to Global Growth
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News briefs from March 11-25, 2015.
To access this page, you must purchase MDM Premium Subscription, MDM Premium Subscription – Monthly, MDM Premium Subscription – Annually or MDM 1Q25 Forecast Report.
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With six acquisitions already in 2015, distribution giant aggressively expanding footprint.
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News briefs from August 11-August 25.
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