The 2020 Mid-Year Economic Update_long

Commentary: Fill the Information and Service Vacuum

Many if not most distributors measure product fill rates, and often report to customers in order to document their value. But how many distributors measure information fill rates? How well do you meet customer information needs, from a speed and quality standpoint?

A recent panel discussion on changes in distribution touched on a key observation. An astute panel member observed that velocity is a critical skill for a distributor today. Some may argue that hasn't changed. Customers have always demanded high fill rates and on-time deliveries. But there is a difference.

Velocity is defined by speed and direction. Direction is all about how your company is positioned to meet customer needs. Customers expect and demand fast when it comes to logistics and product delivery. But ...

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