MDM Interview: A ‘Value-Based’ Approach to Services

In research for the new book from the National Association of Wholesaler-Distributors, Facing the Forces of Change: Decisive Actions for an Uncertain Economy, author Guy Blissett found that 51 percent of survey respondents offer value-added services associated with products, and 43 percent offer discrete services for a fee, with no product purchase required. Most plan to do so by 2015.

But while nearly half place “high importance” on assessing service offering profitability, only a fifth say they actually do an “excellent” job of this. MDM Editor Lindsay Konzak spoke to Blissett about these findings and what distributors can do to take a more strategic approach to building a profitable services portfolio.

To continue reading this article you must be a paid subscriber.

Subscribe to MDM

Already Subscribed? Click here to log-in | Forgot your password?

About the Author
Recommended Reading
Leave a Reply

Leave a Comment

Sign Up for the MDM Update Newsletter

The MDM update newsletter is your best source for news and trends in the wholesale distribution industry.

Subscribe to continue reading

MDM Premium Subscribers get:

  • Unlimited access to
  • 1 year digital subscription, with new issues twice a month
  • Trends analysis, market data and quarterly economic updates
  • Deals on select store products and events


articles left

Want more Premium content from MDM?

Subscribe today and get:

  • New issues twice each month
  • Unlimited access to, including 10+ years of archived data
  • Current trends analysis, market data and economic updates
  • Discounts on select store products and events



You have one free article remaining

Subscribe to MDM Premium to get unlimited access. Your subscription includes:

  • Two new issues a month
  • Access to 10+ years of archived data on
  • Quarterly economic updates, trends analysis and market data
  • Store and event discounts

To continue reading, you must be an MDM Premium subscriber.

Join other distribution executives who use MDM Premium to optimize their business. Our insights and analysis help you enter the right new markets, turbocharge your sales and marketing efforts, identify business partners that help you scale, and stay ahead of your competitors.