The 2020 Mid-Year Economic Update_long

Grainger’s Multichannel Model Builds Customer Loyalty, Stickiness

Graingers multichannel model lets customers be served the way they want to be served, according to Court Carruthers, Grainger U.S. president. He was speaking at the $8.1 billion distributors recent annual analyst meeting, available at grainger.com.

And it has allowed the distributor to adapt to changing economic conditions, Carruthers said.At the annual meeting, Graingers leaders provided an update on Graingers growth drivers, homing in on the concept of ...


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