TECSYS (TSE: TCS), Montreal, Canada, a supply management solutions company running more than 25 percent of North America’s CAT dealers’ service parts operations, moved to leverage its logistics solutions and increase its focus on service parts supply management for manufacturing and distribution organizations in such industries as utilities, telecommunications, heavy equipment, aerospace, health care and electronics.
“Without TECSYS’ WMS, we would have not been able to handle the load, said Cleveland Brothers General Parts Manager Rick Hoose. “We would have had to add people. The idea is, with TECSYS’ WMS we do more with less. At one point we had 47 people; Today we are handling the load with 28, even after increasing the number of products in our inventory by almost 20%.”
Without efficient supply management of service parts, manufacturing and distribution organizations are hamstrung by escalating costs, delayed parts shipments and lack of visibility into their parts supply chain. These factors are driving services executives to eliminate their manual business processes and move to supply chain execution solutions, from forecasting and procurement, to managing inventory, to business performance management of their KPIs (Key Performance Indicators), to delivery management.
“Today, services organizations are challenged with ensuring that the right parts and/or products are available to their constituencies where and when they are needed,” said TECSYS Marketing Manager John Reichert. “These organizations are increasingly looking for ways to automate and efficiently control the flow of their service parts. They are focusing on supply management to reduce costs, increase customer loyalty and gain a differentiated value proposition to grow revenue and retain their clients.”
TECSYS is a leading supply chain management software provider that delivers enterprise distribution, warehouse and transportation logistics software solutions. The company's customers include more than 500 mid-size and Fortune 1000 corporations in health care, heavy equipment, third-party logistics, and general wholesale distribution industries.
