The 2020 Mid-Year Economic Update_long

Podcast: ‘Breaking the Code’ on Legendary Customer Service

Manufacturing Revival Radio talks with Gene Gray of Innovative IDM.
manufacturing-revival-radio

\"DreamlandManufacturing Revival Radio is a Dreamland Radio production with hosts Todd Schnick and Todd Youngblood. On this show, we feature the companies, the leaders, the innovators leading the charge and driving the innovation. Through the blood, sweat, and tears of working men and women from here at home, to around the world. Learn more at Manufacturing Revival Radio.

Many organizations talk about customer service, but how many can say they've achieved “legendary customer service?” Gene Gray, president of Innovative IDM, just might have broken the code. As Gene phrased it, “Customer service is a way of life,” and he backs up the statement with facts.

At Innovative IDM:

  • Every 90 days, every employee hears about 180 examples of superior customer service in their "Hoopla Meetings."
  • 76 percent of Innovative IDM’s customers rate their service as “far better” than competitors.

Innovative IDM is a high-tech distributor of automation and controls products.

This episode of Manufacturing Revival Radio was originally broadcast on Automation & Safety Radio. Click on the play button above to listen to the interview, or download the audio file at Manufacturing Revival Radio.

About the Author
Leave a Reply

Leave a Comment

Sign Up for the MDM Update Newsletter

The MDM update newsletter is your best source for news and trends in the wholesale distribution industry.

By subscribing, you are agreeing to MDM’s Privacy Policy.

0

articles left

This is your last free article

Subscribe to MDM Premium today and get:

  • Unlimited access to MDM.com
  • 1 year digital subscription, with new issues twice a month
  • Trends analysis, market data and quarterly economic updates
  • Deals on select store products and events

2

articles left

Want more Premium content from MDM?

Subscribe today and get:

  • New issues twice each month
  • Unlimited access to mdm.com, including 10+ years of archived data
  • Current trends analysis, market data and economic updates
  • Discounts on select store products and events

1

article
left

You have one free article remaining

Subscribe to MDM Premium to get unlimited access. Your subscription includes:

  • Two new issues a month
  • Access to 10+ years of archived data on mdm.com
  • Quarterly economic updates, trends analysis and market data
  • Store and event discounts

To continue reading, you must be an MDM Premium subscriber.