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Podcast: Employee Ownership’s Effect on Customer Service

Manufacturing Revival Radio talks with Ray Blashill, president of J.H. Bennett & Company.

\"DreamlandManufacturing Revival Radio is a Dreamland Radio production with hosts Todd Schnick and Todd Youngblood. On this show, we feature the companies, the leaders, the innovators leading the charge and driving the innovation. Through the blood, sweat, and tears of working men and women from here at home, to around the world. Learn more at Manufacturing Revival Radio.

Here at Manufacturing Revival Radio we never shy away from the fact that we love industrial distributors. The problem solving and solution finding that these companies perform everyday never ceases to amaze us. Today we spoke with Ray Blashill, president of J.H. Bennett & Company, to gain insight into a fantastic industrial distributor, and learn just how J.H. Bennett is making itself a leader within its respective markets.

J.H Bennett & Company  is an employee-owned complete industrial controls distributor, representing over 50 of the world’s leading manufacturers of hydraulic, pneumatic and electrical equipment. By focusing on providing fantastic customer service paired with a wide depth of product and application knowledge, they are able to go above and beyond when it comes to client satisfaction.

Show Notes and Highlights

1.       Ray’s background and the path that led him to J.H. Bennett & Company

2.       A 10,000-ft. view of J.H. Bennett & Company

3.       The effect of being employee-owned on the customers of J.H. Bennett & Company

4.       J.H. Bennett & Company’s customer base and how it has evolved

5.       What types of manufacturing take place in life sciences versus automotive

6.       The skill sets of each, and whether they transfer from one industry to another

7.       What J.H. Bennett & Company looks for in a manufacturer

8.       Ray provides his thoughts on the future on American Manufacturing

9.       J.H. Bennett & Company’s blog!

Ray provided us with some great insights on what it takes to stand out from the crowd. If you are looking for innovative ways to step ahead in any type of business or other endeavor, you will have much to gain by listening to this thought-provoking conversation.

Click on the play button above to listen to the interview, or download the audio file at Manufacturing Revival Radio.

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