Grainger Outlines IT & Logistics Focus
The last issue of MDM provided a summary of W.W. Grainger's 2004 strategy and its new focus on raising local customer service levels by adding more inventory into targeted markets. This article presents details on the company's infrastructure investments, trials and tribulations over the past few years, to reach the goals outlined in the last MDM issue.
The following comments were made at an analyst meeting on Dec. 15, 2003 by Wesley M. Clark, president and COO of Grainger:
Grainger saves customers time and money by providing them with the right products at the right time, at the right place and with the right information. We are able to do this because Grainger has always been well positioned to help customers realize cost savings through our multiple ...